Imagine frictionless digital journeys
Get a complete view of all customer interactions across mobile and web, so you can collaborate, prioritize and create frictionless digital journeys.
Used by digitally mature organizations across the globe
See why users struggle and how to make it better
Glassbox gives you a complete and rich view of all digital interactions, at all times.
100% of every interaction with your web and mobile app platforms is automatically captured, analyzed and visualized. No customer overlooked. No vital moment missed.
With one view of the digital truth across your organization, you are better positioned to collaborate, prioritize and act to improve your digital CX.
Unlock powerful insights to help you close the gap between the experience you think you’re giving, and what your users are actually experiencing.
Glassbox digital experience analytics platform
Learn more about how the Glassbox platform empowers you to leverage high-quality, granular behavioral data, in real time, and in one collaborative space.
Capture
Tag-less data capture for website and mobile app
Capture 100% of customer journeys across your website, hybrid native and native mobile apps with Glassbox. Filter journeys by device, operating system, location, behavior, traffic source and more. All captured with a tag-less deployment.
Visualize
Collaborate and prioritize activity across the organization
Let your data tell a story—and easily share that story with your colleagues with the Augmented Journey Map. See customer behavior trends and user pains as they emerge—without the need for IT or a data scientist.
Analyze
Explore high-quality behavioral data and answer your biggest questions
Use artificial intelligence and machine learning to sift through data at speed. Intelligent tools get to the root cause, identify behavioral anomalies, score experiences and quantify user actions.
Elevate
Understand the financial value of creating frictionless journeys for customers
Use real-time, real-life journey analysis to calculate the monetary value of every journey and session. Be better positioned to prioritize enhancements that will deliver greatest returns for the business.
Behavioral insights to change what’s possible for all teams and industries
The Glassbox digital experience analytics platform is the ideal solution for any company in any sector that wants to improve CX and optimize their customer journeys. It empowers multiple departments to work smarter, using data-driven insights to answer their most important questions.
Whether you work in marketing, product or engineering, and in telecom, insurance or e-commerce, Glassbox can help you improve digital experience.
Industry agnostic
Company-wide
From financial services and insurance, to retail and travel, Glassbox empowers a broad spectrum of industries to create frictionless digital journeys. No matter what sector you work in, discover how you can understand user struggles, visualize the customer journey and optimize at every step.
Glassbox gives you one version of the digital truth, enabling all teams to meet their most important objectives – from product and engineering, to marketing and analytics teams.
Designed with security in mind
Glassbox is designed and built as a big data solution for data-sensitive environments, whether cloud, hybrid or on-premises. We ensure the highest international standards and best practices in information security, and are both SOC 2 and ISO 27001 certified. Plus, we are the first and only digital experience analytics provider to receive the ISO 27701 certification for our privacy management framework. Glassbox is also compliant with major privacy protection regulations including HIPAA, GLBA, PCI, CCPA and GDPR.
SOC 2
ISO 27001
ISO 27701
HIPAA
GLBA
PCI
CCPA
