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Technical Training Specialist

Israel Office | Full-time | Intermediate

Description

Glassbox is looking for a Technical Training Specialist to join our Training team

Glassbox is a world leader in digital experience analytics that continues to strengthen its position in the market, most recently by acquiring a strong player in the CX field- SessionCam  

Together, we continue advancing our mission to provide greater insight and value into how companies engage with their customers online by creating frictionless digital journeys. 

When was the last time you were excited to go to work?

 

What You Will Do:  

  • You will be in charge of customers professional training from the onboarding stage to high-level certification and take part in their ongoing improvement
  • You will create easy-to-understand instructional content, tutorials, and E-learning interactive training deliverables, to provide a better customer experience
  • In this role, you will have the opportunity to work with our global customers

Requirements

What You Will Need:

  • 2 years of experience (industry or military service) as an Instructional Designer, Trainer, or equivalent roles - must
  • Work or educational experience with technical and/or engineering concepts
  • Experience in content creation in English, for a live audience/videos/webinars
  • Working knowledge of and proven use of standard methodologies and adult learning theory in training design
  • Excellent verbal, written, interpersonal, and presentation skills with the ability to successfully deliver and communicate complex technical training
  • Excellent verbal and written communication skills in English and Hebrew
  • Attention to details

An advantage

  • Experience using Storyline, Rise, Camtasia, and Snagit
  • Experience with learning and content management systems and platforms

Apply for this position