Product Training Specialist
US - Remote - Commercial - Full-time - Intermediate
Glassbox is looking for an experienced Product Training Specialist to join our global Product Training team.
We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.
We are growing and have been recognized by G2 as one of 2023's Top 100 Software Companies in the world.
Our customers are the best of the best and include six out of the ten largest global banks, the world’s largest hotel chain, the largest healthcare, and the largest telecommunications company in the U.S.
Now is the perfect time to come to Glassbox and help us accelerate our global leadership position!
If you are a dynamic, successful, experienced, and metrics-driven trainer, Glassbox might be a great fit.
Will you join us on this journey?
What You Will Do
- Training Material Development: Design, create, and update product training materials, including manuals, presentations, videos, interactive modules, and certification exams
- Training Delivery: Conduct in-person and virtual training sessions for various audiences, including customers and partners
- Product Expertise and Continuous Learning: Maintain a deep understanding of the product’s features, benefits, and potential applications, and stay updated with product changes, updates, and enhancements to ensure that training materials reflect the current product offerings
- Cross-functional Collaboration: Work with Sales, Customer Success, marketing, product, and customer support teams to identify training needs and gaps and to ensure that the training aligns with the company’s goals and strategies
- Tools and Technology: Utilize and stay updated with the latest training tools, platforms, and methodologies to make the training engaging and effective
What You Will Need
- Bachelor’s degree in Education, Training, Business, or a related field
- Experience in designing and delivering software product training
- Strong presentation and communication skills
- Proficiency in training software and tools
- Strong organizational and multitasking abilities
- A collaborative spirit and team-first mentality
- Familiarity with adult learning theories and instructional design models
- Technical acumen - the ability to grasp and translate technical capabilities into benefits and to adapt to changing products and technology
- Passion for training and enabling others
- Fluent in English, both written and spoken
- Proficiency in additional languages
- Familiarity with Glassbox product
- Experience in a related industry or with similar products
- Knowledge of eLearning development tools such as Articulate, Captivate, or similar
- Strong intercultural competence in dealing with diverse audiences