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We're seeking talented individuals to drive innovation and achieve excellence. Explore exciting career opportunities and grow with us. Apply today.",{"canonical":11},{"twitter":536,"facebook":537},{"title":532,"description":533,"image":11},{"title":532,"description":533,"image":11},"\u003Cdiv class=\"content-intro\">\u003Ch3>\u003Cstrong>The Company\u003C/strong>\u003C/h3>\n\u003Cp>Glassbox's mission is to empower enterprises to shape trusted, frictionless digital experiences.\u003C/p>\n\u003Cp>Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI-driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences. Its solutions are trusted by highly regulated organizations, including SoFi, Cal, and many others. 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Serving some of the world's largest financial services institutions, you will work directly with the CCO supporting leaders across Support, Consulting Services and Customer Success Management - building, operating, and continuously improving the business applications and AI-powered workflows that underpin consistent, high-quality customer experiences.\u003C/p>\n\u003Cp>This is a senior individual contributor role with significant cross-functional reach and visibility, suited to someone who wants to do meaningful, complex work and grow with the organisation over time.\u003C/p>\n\u003Ch3>\u003Cstrong>What you will do\u003C/strong>\u003C/h3>\n\u003Ch4>\u003Cstrong>AI implementation\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>Design and build AI-based automations that streamline Operational Workflows.\u003C/li>\n\u003Cli>Integrate and utilize AI tools - including Claude and Gemini - into the existing tech stack, with a focus on data security standards suitable for regulated financial services environments.\u003C/li>\n\u003Cli>Integrate AI tools with leading business platforms (Salesforce Service Cloud, Google Workspace, Slack, Snowflake and Omni).\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>Business Applications Administration & Configuration \u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>Implement, administer, and optimise all business applications across Support, Services and Customer Success Management.\u003C/li>\n\u003Cli>Document and maintain business processes and system requirements.\u003C/li>\n\u003Cli>Configure application workflows, automations, notifications, and process controls.\u003C/li>\n\u003Cli>Deploy changes and perform user acceptance activities.\u003C/li>\n\u003Cli>Maintain system data quality and ensure operational consistency.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>Reporting & Adoption\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>Drive adoption of operational best practices across all customer-facing teams.\u003C/li>\n\u003Cli>Build and maintain operational dashboards and reports for customer success leadership.\u003C/li>\n\u003Cli>Monitor operational compliance to identify exceptions and trends\u003C/li>\n\u003Cli>Educate and encourage use of business applications and AI tools\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>What you will need\u003C/strong>\u003C/h3>\n\u003Ch4>\u003Cstrong>Experience\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>4-6 years of experience in CS Operations, Revenue Operations, or Business Operations. \u003C/li>\n\u003Cli>Experience working in a B2B SaaS company.\u003C/li>\n\u003Cli>Demonstrated experience building and deploying AI automations in a business context.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>Technical skills\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>Proven, hands-on experience using AI to automate business processes - not just operating tools, but building and optimizing them.\u003C/li>\n\u003Cli>Experience working with CRM, Customer Success Platform, and Support Tickets Management Applications.\u003C/li>\n\u003Cli>Ability to build reports, dashboards, and analyse operational data.\u003C/li>\n\u003Cli>Understanding of workflow automation concepts and system integrations.\u003C/li>\n\u003Cli>Strong Excel or Google Sheets data analysis skills.\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>Preferred experience\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>Experience with leading large language model platforms such as \u003Cstrong>Claude \u003C/strong>and \u003Cstrong>Gemini\u003C/strong>. \u003C/li>\n\u003Cli>Experience with enterprise CRM/Support Ticket systems (Salesforce).\u003C/li>\n\u003Cli>Experience with the Google Workspace suite.\u003C/li>\n\u003Cli>Experience with Customer Success platforms (e.g., Planhat).\u003C/li>\n\u003C/ul>\n\u003Ch4>\u003Cstrong>Personal attributes\u003C/strong>\u003C/h4>\n\u003Cul>\n\u003Cli>Strong attention to detail and organisational skills.\u003C/li>\n\u003Cli>Curious and proactive problem solver.\u003C/li>\n\u003Cli>Excellent communication skills.\u003C/li>\n\u003Cli>Ability to manage multiple priorities in a fast-paced environment.\u003C/li>\n\u003Cli>Team player with a customer-centric mindset.\u003C/li>\n\u003C/ul>\u003Cdiv class=\"content-conclusion\">\u003Ch3>Our Commitment \u003C/h3>\n\u003Cp>At Glassbox, we value curiosity, ownership, and a constant drive to learn and improve, no matter the gender, age, nationality, religion, or background. 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