Job opportunity: Director of Solutions Engineering, , APAC & EMEA

Director of Solutions Engineering, , APAC & EMEA

Israel Office · Full-time · Management

About The Position

Glassbox is looking for a Director of Solutions Engineering, APAC & EMEA to join our Global Sales Department in the RoW region.

We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world.  

We are a hyper-growth scale-up that has most recently acquired a strong player in the CX field- SessionCam and just IPO’d in June!

So, now is the perfect time to come to Glassbox and help us accelerate our global leadership position!

Will you join us in this journey?


What You Will Do 

  • Lead the Global APAC and EMEA Solutions Engineering (Presales) team and manage a worldwide team of Solution Engineers based in Israel, the UK and APAC
  • Set the organization vision and goals for the APAC & EMEA Solutions Engineering team ensuring alignment with Sales, Marketing, Product and other key functions
  • Build and execute programs to upskill the Solutions Engineering team to scale and service the business in the most appropriate way
  • Mentor the team and be involved in presenting the Glassbox solution and compelling demos, remotely and onsite to different stakeholders (including C-level executives)
  • End-to-end responsibility for the team managing proofs-of-concept and handling day to day technical clarifications and communication with prospective customers in APAC and EMEA
  • In our dynamic start-up environment, you will be required to work closely with Sales, R&D, Product, Business Analysts, Customer Success, Support, and Professional Services teams
  • Working days: Monday-Friday


What You Will Need

  • Experience of at least 2 years as a Global team leader of Sales Engineers / Solution Managers / Presales / Customer-facing Professional Services in a B2B SaaS company
  • You are a tech-savvy customer-facing person who is self-driven, agile, and motivated
  • Excellent interpersonal skills with the ability to lead and motivate colleagues in a matrix and direct management environment throughout the presale cycle
  • Outstanding English communications and presentation skills
  • Passionate about technical sales and working with customers
  • Ability to work under pressure and meet deadlines on multiple customers, opportunities & POCs concurrently

An advantage

  • Knowledge or experience working with web technologies: HTML, CSS, JavaScript, etc.
  • Knowledge of website frameworks, components, and concepts
  • Experience with web and mobile analytics or fundamental knowledge of analytical tools such as Adobe, Google, etc.
  • Experience with or understanding mobile apps

Apply for this position