Analyze Retail Customer Experience on Web or Mobile Apps | Glassbox

Drive growth with a differentiated retail customer experience

Glassbox gives retailers the tools and insights to optimize and personalize digital experiences, driving greater conversion rates and improved profits.

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Improve the retail customer experience to increase spend

With the explosion of e-commerce and mobile shopping, retailers face declining customer loyalty. Surviving in a highly competitive sector calls for a seamless and rewarding retail customer experience. Glassbox helps you deliver.

Analyze digital customer behaviors in real time to create personalized shopping experiences for websites and mobile apps. Find and fix UX issues to lower your bounce rate and boost conversions. Plus our Augmented Journey Map^TM shows where customers are abandoning their journey and why.

Improve The Experience And Increase Spend

Leverage data insights to boost revenue

With digital stores replacing brick and mortar, delivering highly relevant and personalized offers is key to driving retail growth. Glassbox is the ideal solution for retailers looking for the data-driven insights they need to engage customers and improve sales.

Unique experiences

Understand each customer’s preferences and feed marketing systems with user behavior data for personalized offers.

Increase customer spend

Drive greater loyalty and more frequent visits from your users.

Drive engagement

Keep your site and app "sticky" and boost dwell time.

Test at speed

Experiment with A/B tests and implement learnings in real time.

Reduce churn

Identify behavior that signals a likelihood to churn and retain customers.

Fix bugs fast

Get instant alerts to identify and resolve issues before they become a problem.

Increase conversion rates

Tag-less deployment makes it easy to track all activity and engagement, giving you insights into best performing CTAs and buttons. Use this to optimize your web pages, app screens, forms and CTA buttons to increase engagement and conversion.

Optimize A/B tests

Visually compare customer journeys based on the experiences you’re testing. Find test candidates by simply looking at the automated visual alerts on the Augmented Journey Map

Identify best behaviors

Glassbox empowers you to compare journeys and identify behaviors of your most engaged customers. You can then test hypotheses and increase user engagement with your digital channels and mobile apps, all while monitoring and measuring the impacts on engagement, conversion and retention.

Privacy by design

Glassbox is built to protect your customers’ data—and protect your business. All customer inputs are omitted out-of-the-box, and data such as credit card information is not captured by default. Privacy settings like data masking are fully customizable to meet your requirements and regulatory needs.