Deeper customer understanding powers digital growth

Glassbox reveals the insights that empower organizations to deliver better digital customer experiences. We believe that when we help our customers create better experiences for their users, everyone wins. When it comes to customer experience, the stakes are high, which is why our culture and actions are grounded in a strong set of guiding principles.

Our Values

We are a highly energized team passionate about the human at the heart of every digital journey. To achieve incredible outcomes for our employees, partners, and customers, our culture is defined by two core pillars: How we take action and How we win.

How we take action

• Act with integrity and respect: We earn the customer’s – and one another’s – trust through honesty, empathy, and professionalism. To maintain this trust, we prioritize fellowship and growth over being right.

• Move fast. Adapt and innovate: We try new ideas. We actively incorporate and share learnings. We embrace and implement change. Ultimately, we promote a culture of continuous improvement.

• Raise the bar: We consistently celebrate success, and seek the next peak.

How we win

In 2010, our founders could see what digital experience analytics platforms needed to become to truly deliver better user experiences. They envisioned a platform that supported both web and mobile apps, providing a complete picture of the customer journey. Built to support high-volume, data-sensitive environments, Glassbox was designed from day one to be fast to install and effortless to maintain. Fast forward to today, their vision is now a reality and remains at the heart of our continued success.

The Glassbox leadership team draws on extensive industry knowledge to help your business maximize its potential.