Users love us — but don't just take our word for it

It's great that I can view the customer journey through the app, and watch the relevant network calls. It helps greatly debug issues related to customer experience, and in addition get the calls. so I can create my own flows for load tests running the exact order of requests to the various services.

Probably the journey maps. Its good to get a high level view of abandons and where the traffic is coming from/going to.

Playback of the sessions is a game changer

I like it's core feature to go through the sessions and provide a solution

The software is easy to navigate, options and features are clear as well. I appreciate the additional search functions.

I love that we can see the exact user journeys that generate errors and can quickly fix them, rather than hunt through all our codebase

the ability to quickly find meaningful sessions to diagnose issues on our sites

I think the most helpful thing about Glassbox is that it allows you to see more your customer is needing assistance with

Reporting mechanism, and liberty to create funnels for more personalized and detailed reports.