White paper
Solutions
Digital customer experience can make or break your business
Deliver a stand-out digital experience that powers business growth and customer loyalty with Glassbox.
Deliver a stand-out digital experience that powers business growth and customer loyalty with Glassbox.
Master your digital experience
Now that your customers have moved online and are embracing mobile with increasing speed, it’s never been more important for organizations to ensure that their websites and mobile apps operate optimally and deliver fantastic user journeys.
They also need to use the data their business generates, analyzing every user session to personalize customer journeys and drive greater engagement.
Engineers need performance analytics to measure reliability. Product managers want to know how to improve engagement and conversion rates. Customer service reps want to pinpoint the source of an issue so they can resolve user struggles.
Here’s how Glassbox helps.
Capture every moment of every user session on all your platforms, with no tagging required.
Understand how your users interact with your website and mobile app, and share those visualizations with colleagues across the organization for better collaboration.
Interrogate behavioral data to identify ways to improve engagement, personalize experiences and create frictionless digital journeys.
Measure the financial benefits of journey enhancements. Understand which journeys are the most important, and prioritize work that will deliver the greatest impact.
100% data capture 100% of the time
Capture every moment of every user session on all your platforms, with no tagging required.
Visualize the customer journey
Understand how your users interact with your website and mobile app, and share those visualizations with colleagues across the organization for better collaboration.
Analyze to optimize
Interrogate behavioral data to identify ways to improve engagement, personalize experiences and create frictionless digital journeys.
Elevate digital experiences
Measure the financial benefits of journey enhancements. Understand which journeys are the most important, and prioritize work that will deliver the greatest impact.
Superb digital customer experiences across industries
Modern organizations rely on optimizing the digital experience to delight customers, improve engagement, boost conversion, and grow the business. Glassbox delivers benefits for a wide range of industries, and is the ideal solution for any company with a digital footprint.
One version of the digital truth for all teams
Creating frictionless digital journeys is the responsibility of multiple departments. Everyone from engineering to product and marketing has a part to play—which is why it’s crucial to align all teams behind one version of the digital truth. Glassbox gives you just that.
Visa CAL streamlines their credit card application process
"With Glassbox, we found the full root cause of the issue, including communication with the server.”
Ofer Goldberg
Head of Digital Services
Bank Leumi saw ROI with Glassbox for mobile apps in just 8 weeks
"We couldn’t imagine better cooperation with a tech partner than the one we have with Glassbox.”
Mobile App Product Manager
Bank Leumi
SoFi improves digital journey for big revenue impact
"Glassbox gives us the most accurate view of how our members experience our app and gives us confidence in our UX.”
Software Development Lead
SoFi
Air Canada removes friction from the online reservation process
"If I had to choose only one analytics tool for my product, it would be Glassbox without hesitation.”
Sylvain Robitaille
Senior Customer Experience Analyst
BetVictor supports and protects customers with Glassbox
"Because Glassbox doesn’t require tags, it needs minimal effort from us so we can focus on our customers.”
Kay Fenemore
Head of Customer Service
