We make your Glassbox journey frictionless
Deploying and deriving value from new technology is a journey. We’re with you every step of the way with a team of people committed to your success.
Business insights: our not-so-secret weapon
Our Business Insights team are experienced analysts, usability and optimization experts, and masters of the Glassbox platform. They’re available to you to support advanced configuration during onboarding, but more importantly throughout your journey with Glassbox to help you identify, quantify and resolve sources of friction in your customer journeys.
Business Insights Managers are available to you as consultants or as hands-on resources to supplement your team by delivering in-depth analysis and actionable recommendations. This team is one of the top things our customers love about Glassbox.
Unlimited, complimentary training
Glassbox is a robust digital experience intelligence platform, and we’re committed to ensuring you get the most out of it. That’s why we offer unlimited training for every user at no cost to you. From beginner workshops to more advanced monthly webinars, our training team is constantly striving to ensure every user has the knowledge and skills to get value from Glassbox.
Partners in your success
When you become a Glassbox customer, your success is our success. We pair you with a Customer Success Manager responsible for ensuring you get all the value you expected from Glassbox and more. They’ll oversee your deployment and onboarding as well as guide you to realizing the full potential of the platform and achieving your business objectives.
Dedicated customer support
Our in-depth Customer Support Portal is your first stop for documentation, help and how-to’s. In addition, our expert team is available 24x7 to assist with any technical issue that may arise.
Glassbox support: +1 855 445 2772 / [email protected]
SessionCam support: +44 (0)800 011 4984 / [email protected]