Understand the intent behind the data

Make sense of your behavioral data and uncover actionable insights to optimize the digital customer experience.

Understand behavior now to deliver better results tomorrow

Glassbox captures 100% of data from across your digital footprint and easily integrates with data lakes or other business intelligence platforms. Take your customer analytics, UX management and audience analysis to the next level with

AI-powered insights. Take advantage of intelligent tools to get to the root cause, identify behavioral anomalies, score experiences and quantify user actions.

Automated customer journey mapping helps you see exactly what customers are doing and experiencing on your site. See struggles and abandonments to understand why traffic is not converting.

All website and mobile app session data is indexed and searchable. Anomaly detection leverages AI to alert you to changes in website or mobile activity. Spot trends and make recommendations on next best actions.

Enjoy out-of-the-box reports and visualizations or build your own. Real-time and historical data export connects Glassbox to your data lake and marketing systems where it can provide another layer of insight into the customer experience.

See the UX behind the data

Automated customer journey mapping helps you see exactly what customers are doing and experiencing on your site. See struggles and abandonments to understand why traffic is not converting.

Make data-driven decisions

Report in real time

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Discover what’s really happening

Glassbox gives you all the tools you need to conduct in-depth analysis of behavioral data. From engagement and conversions, to abandonment and churn, discover what’s really happening across your web and mobile app.

Rapid test and learn

Explore data to test hypotheses and uncover insights.

Dig deeper into data

Analyze and understand what’s important to every user.

One handy platform

Access all analytics and visualizations on one convenient platform.

Insightful visualizations

Customer journey mapping gives you insights into each user’s experience.

Optimize each journey

Make data-driven recommendations to deliver better digital experiences.

Data as it happens

Learn at speed, with real-time data export into data lakes and BI systems.

Share a single version of the truth

With Glassbox, your entire organization can work with one version of the digital truth. Collaborate more closely and ensure the business pulls together, working towards agreed and aligned objectives.

Analyze trends

With 100% of all user journeys captured automatically, Glassbox enables you to look at the big picture and identify user trends at scale. Get a better understanding of engagement and behavior, empowering you to react to improve CX.

In-depth detail on demand

Glassbox makes it easy to drill down into a specific segment or user when required. Discover the unique challenges or struggles on a granular, individual level, giving you the ability to uncover previously hidden insights.

Solutions for detailed analytics

Customer insights
- Explore customer struggles, technical issues, trends over time and much more—all captured without tagging.
- Define the issues you want to analyze with intuitive dashboards, available out-of-the box or easily built on your own.
Customer journey mapping
- Explore the Augmented Journey Map^TM and get to the bottom of engagement trends, abandonment and the business impact of your digital channels.
- Delve into web and mobile customer journeys in real time and examine individual sessions in granular detail.
Automated anomaly detection
- Artificial intelligence and machine learning generate real-time automated alerts based on your KPIs.
- Drill down to root causes and trigger actions including emails, Slack notifications or exterior commands for proactive wins.
Revenue quantification
- Get automated revenue calculations for every step of every digital journey.
- Detect problems and measure the impact of every website or app issue with a real-time dashboard so you know what to prioritize.
Easy integrations for robust data sets
- Integrate with any other system with our robust set of one-click integrations and open APIs.
- Real-time export to data lakes and BI systems helps you create reports and dashboards for teams across the enterprise.

Customer insights

Explore customer struggles, technical issues, trends over time and much more—all captured without tagging.
Define the issues you want to analyze with intuitive dashboards, available out-of-the box or easily built on your own.

Customer journey mapping

Explore the Augmented Journey Map^TM and get to the bottom of engagement trends, abandonment and the business impact of your digital channels.
Delve into web and mobile customer journeys in real time and examine individual sessions in granular detail.

Automated anomaly detection

Artificial intelligence and machine learning generate real-time automated alerts based on your KPIs.
Drill down to root causes and trigger actions including emails, Slack notifications or exterior commands for proactive wins.

Revenue quantification

Get automated revenue calculations for every step of every digital journey.
Detect problems and measure the impact of every website or app issue with a real-time dashboard so you know what to prioritize.

Easy integrations for robust data sets

Integrate with any other system with our robust set of one-click integrations and open APIs.
Real-time export to data lakes and BI systems helps you create reports and dashboards for teams across the enterprise.