Director of Product Training

Israel - Customer Success - Full-time - Director

Glassbox is looking for a Director of Product Training to lead our Global Product Training team.

We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. 

We are a hyper-growth scale-up that has most recently acquired a strong player in the CX field- SessionCam and just IPO’d in June!

So, now is the perfect time to come to Glassbox and help us accelerate our global leadership position!

Will you join us on this journey?

  

What You Will Do 

  • Expend our product training, and impact our strategy and roadmap
  • Track KPIs - quality and quantity of the training delivered by the team
  • Manage a team of 5  and provide ongoing training and mentorship for the training team
  • Identify training needs, develop educational curricula and increase trainees’ engagement with learning sessions
  • Work collaboratively with business leads to ensure training programs are aligned and relevant to critical business priorities
  • Work hand-in-hand with Product Managers to create a training plan for new product launches
  • Scaling the training organization
  • Create professional education programs for every aspect of the customer journey for a significant impact on customer engagement, adoption, and retention
  • Design, develop, and build product training materials, including written documentation, articles, diagrams, guide, and video tutorials 
  • Carry out various training methods, including instructor-led, online, blended, and documentation driven
  • Manage course and content development, training delivery processes, and resources to deliver the content

What You Will Need 

  • At least 4 years experience in leading teams- A must
  • 5+ years of experience in enterprise software/ SaaS, with at least three years of experience in a Training or Education role
  • Excellent communication skills with the ability to explain technical terms using simple language
  • Experience in using LMS & Digital Design tools
  • Ability to implement training services, process and manage the continuous improvement feedback loop
  • Experience in delivering technical course content for different levels and persona

Apply for this position

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