Solutions Engineer

Glassbox is looking for a Solutions Engineer to join our Global Sales team.

We are Glassbox, the world's leader in digital experience intelligence (DXI), and on a mission to deliver frictionless digital journeys to leading brands and their customers all over the world. 

We are a hyper-growth scale-up company that continues to grow quarter-on-quarter and our customers love us - named a 2022 leader in nine G2 categories based on customer reviews!

So, now is the perfect time to come to Glassbox and help us accelerate our global leadership position!

Will you join us in this journey?

This is an opportunity to work with bleeding-edge technology and top-tier customers while solving real problems with real impact.

What You Will Do 

• Present/motivate across technical and business teams by communicating value effectively
• Manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment
• Be a leader across all parts of the sales process including discovery, product demonstration, training, and managing multiple evaluations
• Creating and maintain demo story data in demo environments
• Lead as reliable self-starter with a can-do attitude and the ability to work independently with minimal supervision and cooperate with cross functional teams

What You Will Need

• Bachelor’s degree or equivalent in related discipline
• A minimum of 5 years’ experience in a Solutions Engineering/Sales Engineering/Sales Consulting/Solutions Consulting role dealing with web customer experience, web analytics, or website/application monitoring
• Experience with web data analytics and web monitoring tools
• Unique balance of get-it-done and strategic planning, technical know-how, and storytelling
• Principle knowledge of website construction and infrastructure, including HTML/5, JavaScript, CSS, and an understanding of native app operating systems, platforms, and frameworks
• Understanding of web network protocol and the ability to analyze browser to server communications (AJAX/XHR)
• Principle knowledge of native app development and testing
• Outstanding customer service skills and a passion for serving clients
• Commitment to quality and success
• Strong troubleshooting and problem-solving skills
• Accept 30% domestic travel