VP Product

The Company:

Glassbox's mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.

Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI-driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences. Its solutions are trusted by highly regulated organizations, including SoFi, Cal, and many others. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world

What You Will Do?

As VP of Product, you will play a pivotal role in defining our product vision, driving innovation, and ensuring our solutions meet the evolving needs of the financial services and enterprise sectors. This is a strategic leadership role, reporting directly into the CEO and serving as the highest individual in Product. This position demands deep expertise in SaaS products, exceptional cross-functional collaboration, and a strong focus on delivering customer value.

Product Vision & Strategy

• Define and own the company’s product vision and strategy, ensuring alignment with business goals and market trends.
• Lead the development of a comprehensive product roadmap to drive customer engagement and business growth.
• Conduct market analysis to identify trends, customer pain points, and competitive opportunities
• Define and execute the product's AI strategy aligned with business goals and customer needs.
• Translate emerging AI technologies (LLMs, ML, predictive analytics, generative models) into actionable product opportunities

Leadership & Team Development

• Build and mentor a high-performing global product management team, fostering a culture of innovation and excellence.
• Set clear goals, expectations, and accountability for the product team to drive impact and results.
• Act as a thought leader and coach, inspiring the team to excel in a dynamic and fast-paced environment.
• Mentor PMs on AI literacy — helping them identify opportunities where AI can create value.

Product Development & Execution

• Oversee the end-to-end product lifecycle, from ideation through delivery and continuous iteration.
• Collaborate closely with R&D, design, and data teams to deliver high-quality, scalable, and innovative solutions.
• Prioritize product initiatives based on customer impact, business value, and technical feasibility.

Customer Focus & Go-to-Market (GTM)

• Serve as the voice of the customer, ensuring our products address user needs and drive satisfaction.
• Partner with sales, marketing, and customer success teams to define and execute GTM strategies.
• Engage with key customers to gather insights, strengthen relationships, and advocate for their needs.

Performance & Continuous Improvement

• Monitor and measure product performance using KPIs such as adoption rates, customer satisfaction, and revenue growth.
• Continuously refine product processes, tools, and methodologies to enhance efficiency and scalability.
• Stay informed on industry trends and emerging technologies to maintain a competitive edge.

What You Will Need?

Experience

• 10+ years in product management, with at least 5 years in a leadership role within SaaS or enterprise software companies.
• Proven success in scaling product organizations and launching innovative solutions.
• Experience in the financial services, digital experience, or related industries is highly desirable.

Nice to Have

• Experience building and scaling B2B SaaS products.
• Familiarity with AI/ML concepts and experience applying AI-driven capabilities to products (e.g., automation, predictive insights, personalization, or generative features).

What We Can Offer:

• A competitive salary, bonus, and equity package
• Comprehensive health insurance including medical, dental, and vision for you and your family
• Competitive time off
• Work from home stipend
• Learning and development stipend
• Competitive 401k matching
• Flexible work environment where you manage your work day
• A remote-first environment, with occasional travel to collaborate with customers, your team, and teammates from across the company in person
  
  

Glassbox is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

We encourage candidates from all backgrounds to apply, even if you don't feel like you're a perfect fit. If you're passionate about contributing to our mission, we'd love to hear from you!