Account Manager

The Company:

Glassbox's mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.

Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI-driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences. Its solutions are trusted by highly regulated organizations, including SoFi, Cal, and many others. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world

What You Will Do

• Strategic Relationship Management: Cultivate and maintain strong, long-lasting relationships with key stakeholders across all levels of your assigned enterprise accounts, including C-suite executives, departmental heads, and technical teams.
  
  
• Value-Driven Expansion: Proactively identify and develop a robust expansion pipeline by understanding the client's broader business objectives and pain points. You'll champion the value of Glassbox solutions, uncovering "cross-sell" opportunities for new use cases and departments within the customer's ecosystem.
  
  
• Commercial Acumen: Drive the entire sales cycle for expansion opportunities, from qualification and discovery to negotiation and closing, ensuring alignment with client needs and Glassbox's strategic goals.
  
  
• Industry Expertise: Act as a subject matter expert on the unique regulatory, competitive, and operational landscapes within the financial services industry, effectively positioning Glassbox solutions to address these specific challenges.
  
  
• Customer Success Advocacy: Collaborate closely with our Customer Success, Support, Product, and Solutions Engineering teams to ensure seamless onboarding, adoption, and ongoing success for your clients, maximizing their ROI and fostering long-term loyalty.
  
  
• Forecasting & Reporting: Accurately forecast revenue and pipeline within your territory, providing regular updates on account health and strategic initiatives.
  
  
• Market Intelligence: Stay abreast of industry trends, competitor activities, and emerging technologies within the FSI space to inform your account strategies and contribute to Glassbox's product roadmap.

What You Will Need?

• 8+ years of experience in a Senior Account Management or Enterprise Sales role, with a proven track record of success managing and growing large, complex enterprise accounts preferably within the Financial Services Industry.
  
  
• Demonstrable experience in "land and expand" strategies, with a strong emphasis on identifying and closing significant cross-sell opportunities within existing customer organizations.
  
  
• Exceptional relationship-building skills with the ability to influence and engage stakeholders at all levels, from technical users to executive leadership.
  
  
• Deep understanding of the digital landscape, including customer journeys, regulatory compliance and key performance indicators.
  
  
• Proven ability to articulate complex technical solutions into tangible business value for large and complex institutions.
  
  
• Strategic thinker with strong business acumen and the ability to develop, maintain and execute comprehensive account plans.
  
  
• Excellent communication, presentation, and negotiation skills.
  
  
• Self-motivated, results-oriented, and able to work independently in a fast-paced, dynamic environment.
  
  
• Bachelor's degree in Business, Marketing, or a related field (or equivalent practical experience).
  
  

Bonus Points If You Have:

• Experience with Digital Experience (DX) analytics, Product Analytics, Fraud, or similar B2B SaaS solutions.
  
  
• Familiarity with the specific challenges and opportunities related to digital transformation within financial services, insurance, travel/hospitality and telco companies.
  
  

What We Can Offer:

• A competitive salary, bonus, and equity package
• Comprehensive health insurance including medical, dental, and vision for you and your family
• Competitive time off
• Work from home stipend
• Learning and development stipend
• Competitive 401k matching
• Flexible work environment where you manage your work day
• A remote-first environment, with occasional travel to collaborate with customers, your team, and teammates from across the company in person
  
  

Glassbox is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

We encourage candidates from all backgrounds to apply, even if you don't feel like you're a perfect fit. If you're passionate about contributing to our mission, we'd love to hear from you!