RevOps Manager

The Company

Glassbox's mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.

Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI-driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences. Its solutions are trusted by highly regulated organizations, including SoFi, Cal, and many others. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.

About the role

We are seeking a strategic Revenue Operations Manager to serve as the vital architect connecting our People, Processes, and Systems. As a seasoned professional and right-hand partner, you understand that scaling a company requires more than just tools, it requires creating true synergy across the GTM division. You recognize that a successful strategy is built upon a foundation of critical, high-flow processes and seamless integrations between functions that prioritize long-term impact over immediate noise.

You are a data-driven storyteller with the unique ability to translate complex, multi-layered operational workflows into the high-level insights that drive executive decision-making. Your mission is to cultivate an environment where data hygiene is the standard and every GTM motion is engineered for predictable, scalable growth.

Key Responsibilities

• Lead cross-functional programs focused on Quote-to-Cash excellence, system governance, and operational scalability.
• Proven experience leading cross-functional projects end-to-end Design and implementing seamless GTM handoffs between Sales, Finance, Legal, Support, and Customer Success.
• Track and analyze complex business and operational KPIs to support high-level strategic planning and forecasting with Strong analytical and process-oriented skills.
• Partner with CRM and Business Applications teams to execute sophisticated system improvements and ensure data consistency across the stack.
• Maintain a centralized knowledge hub/playbooks and lead ongoing enablement for SFDC processes to increase sales professionalism.
• Identify deep-seated inefficiencies in revenue workflows and drive the feedback cycles necessary to solve them.

Requirements

• 5+ Years of Experience: Proven track record in Revenue Operations, Sales Ops, or BizOps, specifically within high-growth B2B SaaS environments.
• A mastery of Quote-to-Cash, lead-to-renewal, and complex GTM motion workflows.
• Exceptional project management skills with the seasoned ability to influence without authority across executive-level stakeholders.
• Expert-level understanding of CRM systems (SFDC) and the ability to translate messy business needs into clean technical requirements and documentation.
• Experience building systems and data architecture specifically designed to support scalable growth.
• Ability to manage multiple priorities and work cross-functionally
• Fluent English — written and verbal
• Team-oriented, highly organized, proactive, and execution-driven
• Highly self-motivated with exceptional attention to detail.
• Experience implementing automation or AI-driven processes (e.g., AI agents, intelligent workflows, process automation) – an advantage.

Why This Role?

This is a "builder" role for someone who wants to be the primary engine behind a company's most critical growth phase. You will have the autonomy to centralize our RevOps and the authority to establish the global standards that will define our success.