Job opportunity: Director of Mid Market Account Management

Director of Mid Market Account Management

Norwich Office · Full-time · Management

About The Position

Glassbox is looking for a Director of Mid Market Account Management to join our Global Mid Market team

We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. 

We are a hyper-growth scale-up that has most recently acquired a strong player in the CX field- SessionCam and just IPO’d in June!

So, now is the perfect time to come to Glassbox and help us accelerate our global leadership position!

 Will you join us in this journey?

What You Will Do?

  • Lead the Mid-Market Account Management team on a strategic and tactical level to support our existing customers
  • End to end responsibility for customer growth; including contract renewal and developing and closing expansion opportunities.
  • Lead a migration program to move existing customers from the SessionCam brand to Glassbox
  • Full involvement of handing over of accounts from and to the Enterprise group


What you will need?

  • Bachelor’s degree
  • 10+ Years of experience selling SaaS products to existing major customers on all levels of the organization
  • Experience and motivation to be leading a strategic team in the organization
  • Proactive mentality, eager to overachieve goals and set new standards
  • Extensive strategic negotiation skills
  • Great communication skill
  • Proactive, strategic thinker with the capability to take initiative and execute it
  • Ability to thrive in dynamic and adaptive work environments
  • Tech-savvy with a good business acumen

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