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An Post Insurance Improves Online Quoting Conversion Rate

Combining call listening and session replay pinpoints confusion points for our customers. We can quickly improve the customer experience by changing the wording and adding help text.

Lisa Melarkey, former head of digital and omnichannel sales, An Post Insurance


Improved customer experience 

Reduced call center volume


uptick in conversion rate.

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Discover how Glassbox’s digital experience analytics can help you boost digital customer growth and loyalty.