Tealeaf vs. Glassbox: Which one is built for today’s digital teams?

Stuck in the past

Tealeaf’s legacy architecture is one of its biggest drawbacks. The platform has seen little innovation over the past decade, with its on-premise version left largely unchanged since 2014 and only incremental SaaS updates since. As Acoustic shifts its focus toward ad tech, product updates driven by actual user needs have taken a backseat. For teams looking to stay ahead in a fast-moving digital landscape, relying on a stagnating tool like Tealeaf means falling behind.

Glassbox moves fast, so you can too

Glassbox delivers frequent, customer-driven product enhancements across web and mobile. With continuous innovation—like AI-powered session summaries and dynamic journey maps—teams can move faster, uncover deeper insights and stay ahead of user expectations.

Mobile insights that miss the mark
Mobile is no longer a secondary channel, but Tealeaf hasn’t kept up. The platform’s mobile analytics are limited, onboarding is slow, session replays lack fidelity and it offers little support for modern frameworks like Flutter. For organizations with mobile-first strategies, this is a serious gap.

Glassbox excels across all devices
Glassbox is built for today’s digital ecosystems, with full visibility across native mobile apps, SPAs and responsive web. High-fidelity session replay, automatic data capture and mobile SDKs ensure every touchpoint is accounted for—with zero compromise on performance or accuracy.

Complexity that slows you down
Tealeaf’s manual reporting setup requires DevOps or SQL help just to access basic insights. Its limited out-of-the-box reporting and reliance on tagging make setup time-consuming, error-prone and difficult to maintain—especially when changes can’t be applied retroactively.

Glassbox delivers instant, tagless insights
Glassbox eliminates the complexity with tagless tracking, real-time dashboards and AI-assisted analytics. Business users can explore data independently, without waiting on technical teams—unlocking insights faster, reducing overhead and accelerating time to value.

When support becomes a bottleneck

Tealeaf users regularly cite slow, low-quality support from offshore teams with minimal product expertise. Escalations can take days, and true platform experts are hard to find, leaving customers to troubleshoot on their own.

Glassbox is with you at every step

Glassbox pairs enterprise-grade support with proven expertise in digital experience analytics. From implementation to day-to-day use, teams benefit from responsive service, personalized guidance and access to real specialists who know how to solve real problems.