Customer Journey Data & Analytics | Glassbox

Capture 100% of digital customer journey data

All data. All events. A comprehensive picture of your website and mobile apps—for everyone from UX to IT.

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Frictionless customer journeys begin with data

Only by capturing 100% of your digital customer journey data can you identify ways to enhance CX and boost conversions. Glassbox utilizes tagless technology to give you complete visibility of everything that happens on your website and mobile app, both what the customer sees and what’s happening behind the scenes.

90%

of the world’s data was generated in the last two years.

10%

Most product managers only have access to data for 10% of digital customer journeys.

<5%

Traditional web analytics tools capture less than 5% of online events.

40%

of marketers say gathering more customer data is needed for better CX.

Turn your CX vision into reality

There’s the customer experience you want to provide—and then there’s what your customers are really experiencing.

Glassbox reveals the real customer experience by capturing 100% of your customer journey data across your website, hybrid and native mobile applications (iOS and Android).

Filter journeys by device, operating system, location, user behavior, demographic and traffic source to improve your digital CX for all users.

Out-of-the-box data capture

Unlike other digital tools, our patented data collection technology means there’s no need to tag in order to capture digital journey data.

Through a simple JavaScript or SDK entry, you can capture every part of every session—even the technical events going on behind the scenes.

We can also help you customize your configuration to fit your specific needs, all of which means you have more time and insights to perfect your digital journeys.

See above and below the surface

See above and below the surface

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Customer Facing Journey Data

Customer-facing issues

See every customer click, tap, scroll, change, submission, zoom, tilt, swipe and resize on the browser or app interface—exactly as the customer experienced it.

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Behind The Scenes Journey Data and Glitches

Behind the scenes glitches

Glassbox is the only vendor to offer an on-premises deployment option to meet your business requirements.

    Monitor your full digital footprint— from one report

    Monitor your full digital footprint— from one report

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    Website Customer Journey Data

    Website

    Capture and monitor activity on all your websites, including mobile web journeys. Track all pages and in-page elements with no tagging or event configuration.

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    Mobile App Customer Journey Data

    Mobile app

    Complete your customer experience understanding with hybrid and native mobile app analytics for both iOS and Android. Track version performance and crashes.

      Flexible deployment options

      Flexible deployment options

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      On Premise

      On-premises

      Glassbox is the only vendor to offer an on-premises deployment option to meet your business requirements.

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      Cloud

      Cloud

      When you choose to deploy Glassbox in the cloud, you get your own single tenant environment, a virtual private cloud.

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      Hybrid

      Hybrid

      Glassbox supports complex environments with data capture and storage for hybrid environments.

        Customer journey data creates powerful insights

        • 100% tagless data capture

          100% tagless data capture

          Never waste time tagging again

          • Patented data collection technology means there’s no need to tag to capture every part of every session.
          • Capture and replay all journeys on all platforms—web, hybrid or native mobile apps.
          • See every click, tap, scroll, zoom, tilt and swipe, alongside behind-the-scenes technical events.

        • Automatic indexing

          Automatic indexing

          Powerful processing for real-time search

          • Automatically index every tap, swipe and click for immediate search to find customer struggles and technical issues.
          • Search sessions by audience, source, attribution, engagement, error, struggle score and many more.
          • One-click integrations let you search for sessions based on voice-of-the-customer feedback, marketing data and more.

        • Session replay

          Session replay

          Record and replay every web and mobile app session

          • See your digital channels as your customers do—with video-like session replay.
          • Cut tedious error reproductions immediate access to session replays alongside server performance data.

        • Mobile app analytics

          Mobile app analytics

          Boost mobile app ROI with a single SDK

          • Watch session replays of your mobile app in real time.
          • Find every frustration, every conversion issue and every technical glitch.
          • Action UX improvements, keep tight control of your app size and generate more revenue.

        100% tagless data capture

        100% tagless data capture

        Never waste time tagging again

        • Patented data collection technology means there’s no need to tag to capture every part of every session.
        • Capture and replay all journeys on all platforms—web, hybrid or native mobile apps.
        • See every click, tap, scroll, zoom, tilt and swipe, alongside behind-the-scenes technical events.
        Automatic indexing

        Automatic indexing

        Powerful processing for real-time search

        • Automatically index every tap, swipe and click for immediate search to find customer struggles and technical issues.
        • Search sessions by audience, source, attribution, engagement, error, struggle score and many more.
        • One-click integrations let you search for sessions based on voice-of-the-customer feedback, marketing data and more.
        Session replay

        Session replay

        Record and replay every web and mobile app session

        • See your digital channels as your customers do—with video-like session replay.
        • Cut tedious error reproductions immediate access to session replays alongside server performance data.
        Mobile app analytics

        Mobile app analytics

        Boost mobile app ROI with a single SDK

        • Watch session replays of your mobile app in real time.
        • Find every frustration, every conversion issue and every technical glitch.
        • Action UX improvements, keep tight control of your app size and generate more revenue.

        Learn more about tagless data capture with Glassbox