White paper
Capture 100% of digital customer journey data
All data. All events. A comprehensive picture of your website and mobile apps—for everyone from UX to IT.
Frictionless customer journeys begin with data
Only by capturing 100% of your digital customer journey data can you identify ways to enhance CX and boost conversions. Glassbox utilizes tagless technology to give you complete visibility of everything that happens on your website and mobile app, both what the customer sees and what’s happening behind the scenes.
90%
of the world’s data was generated in the last two years.
10%
Most product managers only have access to data for 10% of digital customer journeys.
<5%
Traditional web analytics tools capture less than 5% of online events.
40%
of marketers say gathering more customer data is needed for better CX.
Turn your CX vision into reality
There’s the customer experience you want to provide—and then there’s what your customers are really experiencing.
Glassbox reveals the real customer experience by capturing 100% of your customer journey data across your website, hybrid and native mobile applications (iOS and Android).
Filter journeys by device, operating system, location, user behavior, demographic and traffic source to improve your digital CX for all users.
Out-of-the-box data capture
Unlike other digital tools, our patented data collection technology means there’s no need to tag in order to capture digital journey data.
Through a simple JavaScript or SDK entry, you can capture every part of every session—even the technical events going on behind the scenes.
We can also help you customize your configuration to fit your specific needs, all of which means you have more time and insights to perfect your digital journeys.
See above and below the surface
See above and below the surface
Tab Panel 271
Customer-facing issues
See every customer click, tap, scroll, change, submission, zoom, tilt, swipe and resize on the browser or app interface—exactly as the customer experienced it.
Tab Panel 272
Behind the scenes glitches
Glassbox is the only vendor to offer an on-premises deployment option to meet your business requirements.
Monitor your full digital footprint— from one report
Monitor your full digital footprint— from one report
Tab Panel 241
Website
Capture and monitor activity on all your websites, including mobile web journeys. Track all pages and in-page elements with no tagging or event configuration.
Tab Panel 242
Mobile app
Complete your customer experience understanding with hybrid and native mobile app analytics for both iOS and Android. Track version performance and crashes.
Flexible deployment options
Flexible deployment options
Tab Panel 501
On-premises
Glassbox is the only vendor to offer an on-premises deployment option to meet your business requirements.
Tab Panel 502
Cloud
When you choose to deploy Glassbox in the cloud, you get your own single tenant environment, a virtual private cloud.
Tab Panel 503
Hybrid
Glassbox supports complex environments with data capture and storage for hybrid environments.
Customer journey data creates powerful insights
-
100% tagless data capture
Never waste time tagging again
- Patented data collection technology means there’s no need to tag to capture every part of every session.
- Capture and replay all journeys on all platforms—web, hybrid or native mobile apps.
- See every click, tap, scroll, zoom, tilt and swipe, alongside behind-the-scenes technical events.
-
Automatic indexing
Powerful processing for real-time search
- Automatically index every tap, swipe and click for immediate search to find customer struggles and technical issues.
- Search sessions by audience, source, attribution, engagement, error, struggle score and many more.
- One-click integrations let you search for sessions based on voice-of-the-customer feedback, marketing data and more.
-
Session replay
Record and replay every web and mobile app session
- See your digital channels as your customers do—with video-like session replay.
- Cut tedious error reproductions immediate access to session replays alongside server performance data.
-
Mobile app analytics
Boost mobile app ROI with a single SDK
- Watch session replays of your mobile app in real time.
- Find every frustration, every conversion issue and every technical glitch.
- Action UX improvements, keep tight control of your app size and generate more revenue.
100% tagless data capture
Never waste time tagging again
- Patented data collection technology means there’s no need to tag to capture every part of every session.
- Capture and replay all journeys on all platforms—web, hybrid or native mobile apps.
- See every click, tap, scroll, zoom, tilt and swipe, alongside behind-the-scenes technical events.
Automatic indexing
Powerful processing for real-time search
- Automatically index every tap, swipe and click for immediate search to find customer struggles and technical issues.
- Search sessions by audience, source, attribution, engagement, error, struggle score and many more.
- One-click integrations let you search for sessions based on voice-of-the-customer feedback, marketing data and more.
Session replay
Record and replay every web and mobile app session
- See your digital channels as your customers do—with video-like session replay.
- Cut tedious error reproductions immediate access to session replays alongside server performance data.
Mobile app analytics
Boost mobile app ROI with a single SDK
- Watch session replays of your mobile app in real time.
- Find every frustration, every conversion issue and every technical glitch.
- Action UX improvements, keep tight control of your app size and generate more revenue.
