Glassbox for engineers and DevOps | Glassbox

Engineer product experiences you’re proud of

Create and maintain optimal digital products. Spend less time finding issues and more time creating frictionless digital experiences for users.

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Prioritize DevOps activities for the biggest impact

DevOps and site reliability engineers (SRE) want to prioritize work based on an agreed business need, minimize error cost and resolve issues faster. However, 80% of web and mobile app development time is spent figuring out what to fix and why, reducing the effectiveness of the DevOps team.

Glassbox can help boost your IT service management (ITSM) and track your website and mobile app reliability. Leverage AI-driven, real-time alerts, and find the root cause of anomalies fast to reduce mean time to identify (MTTI) and mean time to repair (MTTR) metrics.

Built-in AI uncovers sessions where customers experience struggles, performance issues and crashes. Configure automated alerts with the exact error and place they occur. Spot user struggles and technical issues immediately and fix them before they impact your business.

Comprehensive data capture makes root cause analysis easy and reduces the need to spend precious time reproducing errors. Get a video-like session replay of what every customer experiences on a website and mobile app, along with all associated underlying data from the server-side. See hidden technical issues such as bad API calls or AJAX errors.

Identify website and mobile app user struggles and technical issues that prevent conversion. Quantify their impact with Cashbox and prioritize fixes to prevent loss and meet revenue goals. Client-side and server-side data capture means you can get to the root cause of errors quickly and reduce time-to-fix.

Monitor performance with automated alerts

Reduce error reproduction with better data

Prioritize resources by business impact

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Maximize engineering’s impact

Align with the business to understand which fixes are priorities and where to dedicate resources. Glassbox empowers engineering to deliver maximum business impact.

One handy platform

Collaborate with other teams on a single, convenient platform.

Insightful visualizations

Customer journey mapping gives you insights into each user’s experience.

Timely alerts

Automated alerts will tell you when there’s an urgent issue.

Remove ambiguity

Session replay shows exactly what is happening on the client and server side.

Prioritize work

Understand which issues have the biggest impact on the business.

Operate at speed

Fix issues faster and provide a better CX for users.

Insights into the full journey

Glassbox captures 100% of every session across your website and mobile app. This means there are no gaps in your reporting and no reliance on guesswork or assumptions when understanding where issues are appearing.

One single version of the truth

Glassbox gives you full visibility into client-side and server-side activity, so you can visualize what the user sees and understand what’s happening behind the scenes. You can easily share this data with colleagues across the business, helping them to understand exactly what has occurred and what should happen next.

Identify issues fast

Access to real-time data from all user journeys—web and mobile—puts you in prime position to flag bugs and issues before they become a major problem. Get instant alerts and put out fires fast.

Tools to make life easier for engineers

360-degree session capture
- Capture and replay every session across all digital channels—including server-side events.
- All data is indexed in real time for filtering by device, operating system, location, demographic, traffic source and more.
- See technical issues and API calls on the server-side and reduce time spent reproducing errors.
Tagless implementation
- Capture every part of every session with no tagging required.
- Or lean on our team for custom configuration so your IT resources can focus on more valuable projects.
Customer journey mapping
- Map all web and mobile customer journeys in real time with the Augmented Journey Map^TM.
- Real-time automated insights flag server-side errors and client-side struggles to reduce error resolution times.
Performance monitoring
- Gain control of application performance with automated alerts when issues occur on the client-side or server-side.
- Boost agility for bug fixes and troubleshooting by identifying and resolving struggles faster.
Mobilebox

Boost mobile app performance with a single SDK
- See and understand what your customers are experiencing on your mobile app in real time with app experience analytics.
- Find every frustration, every conversion issue and every technical glitch with a mobile behavior report.
- Track and tackle performance issues that impact user experience with a single SDK—all with your customers’ consent.
- Action improvements to delight your customers, keep tight control of your app size and generate more revenue.
Easy integrations for efficiency
- Integrate web and app user data with Application Performance Management (APM) tools quickly and effortlessly, such as Splunk, AppDynamics and Dynatrace.
- Combine 100%, real-time data capture with operational systems to improve time to resolution, fix issues faster and optimize web and app performance at all times.

360-degree session capture

Capture and replay every session across all digital channels—including server-side events.
All data is indexed in real time for filtering by device, operating system, location, demographic, traffic source and more.
See technical issues and API calls on the server-side and reduce time spent reproducing errors.

Tagless implementation

Capture every part of every session with no tagging required.
Or lean on our team for custom configuration so your IT resources can focus on more valuable projects.

Customer journey mapping

Map all web and mobile customer journeys in real time with the Augmented Journey Map^TM.
Real-time automated insights flag server-side errors and client-side struggles to reduce error resolution times.

Performance monitoring

Gain control of application performance with automated alerts when issues occur on the client-side or server-side.
Boost agility for bug fixes and troubleshooting by identifying and resolving struggles faster.

Mobilebox

Boost mobile app performance with a single SDK

See and understand what your customers are experiencing on your mobile app in real time with app experience analytics.
Find every frustration, every conversion issue and every technical glitch with a mobile behavior report.
Track and tackle performance issues that impact user experience with a single SDK—all with your customers’ consent.
Action improvements to delight your customers, keep tight control of your app size and generate more revenue.

Easy integrations for efficiency

Integrate web and app user data with Application Performance Management (APM) tools quickly and effortlessly, such as Splunk, AppDynamics and Dynatrace.
Combine 100%, real-time data capture with operational systems to improve time to resolution, fix issues faster and optimize web and app performance at all times.