Digital transformation has shifted insurers from face-to-face customer interaction to phone, and now increasingly to web and mobile app. Insurers must balance earning customer loyalty through digital channels with keeping up with actuarial risk, fraud and stringent regulations.
By capturing and analyzing every digital experience, Glassbox helps you deliver insurance customer journeys that attract and retain customers. We also enable greater security, accountability and regulatory assurance with a clear record of the basis of the contract.
Glassbox gives your contact center the ability to provide real time support. With session replays available in your CRM, agents can co-browse with customers to assist with their digital experience and increase contact center effectiveness—and ultimately reduce churn, increase customer satisfaction and NPS.
Glassbox enables you to thoroughly investigate fraud and determine exactly what happened. With complete digital data, decide how to respond and find ways to detect recurrences in the future.
Glassbox gives you control over who can access sensitive data, with role-based access rules. You can also mask and omit sensitive data to ensure complete data protection at all times. Glassbox offers sophisticated data encryption that’s only accessible to those with authorization.
Glassbox securely compresses and archives all user sessions in the industry’s only single-tenant cloud. Our patented compression technology makes it affordable to store data, while keeping it easy to retrieve and replay instantly. That means you can track and record every user journey while minimizing storage costs.
"With Glassbox, we found the full root cause of the issue, including communication with the server."
"We couldn’t imagine better cooperation with a tech partner than the one we have with Glassbox.”
"Glassbox gives us the most accurate view of how our members experience our app and gives us confidence in our UX.”
"If I had to choose only one analytics tool for my product, it would be Glassbox without hesitation.”
"Because Glassbox doesn’t require tags, it needs minimal effort from us so we can focus on our customers.”