Analyze Insurance Customer Journeys | Glassbox

Optimize the insurance customer journey

Price comparison sites and automatic renewals make it difficult to capture new customers. A seamless customer journey is essential for acquisition and retention, and we help you deliver it.

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Delightful and secure insurance customers journeys

Digital transformation has shifted insurers from face-to-face customer interaction to phone, and now increasingly to web and mobile app. Insurers must balance earning customer loyalty through digital channels with keeping up with actuarial risk, fraud and stringent regulations.

By capturing and analyzing every digital experience, Glassbox helps you deliver insurance customer journeys that attract and retain customers. We also enable greater security, accountability and regulatory assurance with a clear record of the basis of the contract.

Built In Security For Added Assurance (1)

Handle complaints and claims faster

Glassbox keeps a complete record of every digital session and enables the insurer to rapidly retrieve the original quote and application in the event of a claim or to resolve complaints and disputes.

Automated Alerts

Automated alerts

Customize the system to automatically monitor and alert you to issues impacting CX and policy renewals.
Data Security

Data security

Handle sensitive PII in full compliance with GDPR, HIPAA, AMRA and other data security requirements as standard.
In Built Privacy

Built-in privacy

By default our security processes and protocols omit, mask and protect sensitive data.
Smooth Renewal

Smooth renewal

Web and mobile app tools show you where and why customers are struggling.
Visualize Issues

Visualize issues

Dashboards give you the ability to monitor in real time and drill down to understand and resolve the root cause of problems.
Good Faith

Good faith

Get the data you need to provide a suitable product, and ensure customers get the information they want too.

Grow your topline

Glassbox enables you to identify when and why customers abandon a quote or a renewal, so you can remove the cause and increase your conversion and retention rates. It also enables you to see what customers are interested in and reveal hidden lines of business and audiences so you can develop new products to meet the need.

Improve online support

Glassbox gives your contact center the ability to provide real time support. With session replays available in your CRM, agents can co-browse with customers to assist with their digital experience and increase contact center effectiveness—and ultimately reduce churn, increase customer satisfaction and NPS.

Investigate fraud

Glassbox enables you to thoroughly investigate fraud and determine exactly what happened. With complete digital data, decide how to respond and find ways to detect recurrences in the future.

Secure sensitive data

Glassbox gives you control over who can access sensitive data, with role-based access rules. You can also mask and omit sensitive data to ensure complete data protection at all times. Glassbox offers sophisticated data encryption that’s only accessible to those with authorization.

Cost-effective storage

Glassbox securely compresses and archives all user sessions in the industry’s only single-tenant cloud. Our patented compression technology makes it affordable to store data, while keeping it easy to retrieve and replay instantly. That means you can track and record every user journey while minimizing storage costs.

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Visa CAL streamlines their credit card application proces

"With Glassbox, we found the full root cause of the issue, including communication with the server."
Ofer Goldberg
Head of Digital Services
Leumi Bank

Bank Leumi saw ROI with Glassbox for mobile apps in just 8 weeks

"We couldn’t imagine better cooperation with a tech partner than the one we have with Glassbox.”
Mobile App Product Manager
Bank Leumi
Sofi

SoFi improves digital journey for big revenue impact

"Glassbox gives us the most accurate view of how our members experience our app and gives us confidence in our UX.”
Software Development Lead
SoFi
Air Canada

Air Canada removes friction from the online reservation process

"If I had to choose only one analytics tool for my product, it would be Glassbox without hesitation.”
Sylvain Robitaille
Senior Customer Experience Analyst
Betvictor

BetVictor supports and protects customers with Glassbox

"Because Glassbox doesn’t require tags, it needs minimal effort from us so we can focus on our customers.”
Kay Fenemore
Head of Customer Service

See how Glassbox delivers digital excellence for insurers