Glassbox Integrations | Glassbox

Integrations

Get more from your digital data with seamless integrations

Make your data work harder. Connect your customer data systems through Glassbox with our native integrations and open APIs.

Enhance your existing tech

From day one, Glassbox was designed and built as a big data solution for data-sensitive environments. Get role-based accessibility, LDAP/AD integration and full encryption as standard.

Real-time data integrations

The only mobile analytics solution that lets you view and analyze all interactions within your app. Action improvements, delight your customers and generate more revenue—all while keeping tight control of your app size.

Salesforce integration

Access 100% of your customers’ website and mobile app sessions within Salesforce for better contact center performance.

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Adobe integration

See real customer behavior behind the numbers in Adobe Analytics and Adobe Target for improved marketing campaigns.

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Out-of-the-box integrations

Glassbox offers seamless integrations with your favorite analytics and data management tools to help your teams collaborate.

Get more from these systems with Glassbox

Traditional analytics
- Enrich your customer analytics data with a detailed map of all in-page interactions—whether tagged or untagged.
- Zoom in to see individual user experiences via session replay.
- Share the digital truth with your entire tech stack and start acting on your findings.
Application performance management (APM)
- Put a price tag on technical events and get a 360-degree view of your digital presence.
- Enhance IT data with full session replay, and see the impact of technical systems on the user experience.
- Understand the business impact of technical events before they begin to take their toll on the business.
Tag management solutions
- Patented tagless data capture doesn’t add to your tagging burden.
- Pull in tags from other systems to capitalize on previous tagging efforts, or lean on our professional services team to help with additional customization.
Marketing platforms (DMP, CDP, mobile marketing)
- Track digital customer journeys and respond with the right marketing campaign or offer.
- React in real time to personalize online and in-app experiences.
- Base your remarketing and retargeting strategies on behavioral insights for better results.
Voice of the customer (VoC)
- See which web and app experiences drive positive or negative customer feedback.
- Combine NPS, survey dashboards and in-survey analytics with real behavioral analytics.
- Understand the impact of specific feedback by scaling it to all similar sessions.
Product development
- Improve the efficiency and effectiveness of product development release cycles.
- Iterate faster by viewing replays, struggles and interaction maps in real time.
- Compare product versions according to your customer experience KPIs.
A/B and multivariate testing
- Create more effective and efficient tests with session replays, struggle scores and interaction maps.
- Compare and analyze A/B tests to move faster toward your conversion goals.
- AI-based revenue calculations help you understand the impact of tests.

Traditional analytics

Enrich your customer analytics data with a detailed map of all in-page interactions—whether tagged or untagged.
Zoom in to see individual user experiences via session replay.
Share the digital truth with your entire tech stack and start acting on your findings.

Application performance management (APM)

Put a price tag on technical events and get a 360-degree view of your digital presence.
Enhance IT data with full session replay, and see the impact of technical systems on the user experience.
Understand the business impact of technical events before they begin to take their toll on the business.

Tag management solutions

Patented tagless data capture doesn’t add to your tagging burden.
Pull in tags from other systems to capitalize on previous tagging efforts, or lean on our professional services team to help with additional customization.

Marketing platforms (DMP, CDP, mobile marketing)

Track digital customer journeys and respond with the right marketing campaign or offer.
React in real time to personalize online and in-app experiences.
Base your remarketing and retargeting strategies on behavioral insights for better results.

Voice of the customer (VoC)

See which web and app experiences drive positive or negative customer feedback.
Combine NPS, survey dashboards and in-survey analytics with real behavioral analytics.
Understand the impact of specific feedback by scaling it to all similar sessions.

Product development

Improve the efficiency and effectiveness of product development release cycles.
Iterate faster by viewing replays, struggles and interaction maps in real time.
Compare product versions according to your customer experience KPIs.

A/B and multivariate testing

Create more effective and efficient tests with session replays, struggle scores and interaction maps.
Compare and analyze A/B tests to move faster toward your conversion goals.
AI-based revenue calculations help you understand the impact of tests.