Get more from your digital data with seamless integrations
Make your data work harder. Connect your customer data systems through Glassbox with our native integrations and open APIs.
Enhance your existing tech
From day one, Glassbox was designed and built as a big data solution for data-sensitive environments. Get role-based accessibility, LDAP/AD integration and full encryption as standard.
Real-time data integrations
The only mobile analytics solution that lets you view and analyze all interactions within your app. Action improvements, delight your customers and generate more revenue—all while keeping tight control of your app size.
Salesforce integration
Access 100% of your customers’ website and mobile app sessions within Salesforce for better contact center performance.
Adobe integration
See real customer behavior behind the numbers in Adobe Analytics and Adobe Target for improved marketing campaigns.
Out-of-the-box integrations
Glassbox offers seamless integrations with your favorite analytics and data management tools to help your teams collaborate.
Get more from these systems with Glassbox
Traditional analytics
- Enrich your customer analytics data with a detailed map of all in-page interactions. Zoom in to see individual user experiences via session replay.
- Discover new customer segments and audiences via Glassbox’s Augmented Journey Map, which shows all parts of a digital journey—whether tagged or untagged.
- Easily deploy Glassbox JavaScript for web and SDK for mobile app with one click. Share the digital truth with your entire tech stack so you can start acting on your findings.
Application performance management (APM)
- Put a price tag on technical events and get a 360-degree view of your digital presence.
- Enhance your IT data with full session replay and see the impact of technical systems on the user experience.
- Analyze the potential business impact of technical events. Understand their implications before they begin to take their toll on the business.
Tag management solutions
- With a focus on minimizing the need for configuration, Glassbox doesn’t add to your tagging burden.
- Pull in tags from other systems to capitalize on previous tagging efforts, or lean on our professional services team to help with additional customization.
Marketing platforms (DMP, CDP, mobile marketing)
- Track digital customer journeys and respond with the right campaign or offer.
- Base your remarketing and retargeting strategies on true behavioral insights and get better conversion rates.
- Achieve high-res segmentation for ‘segments of one’ and get more from your personalization efforts.
- React in real time to personalize online and in-app experiences.
Product development
- Improve the efficiency and effectiveness of your internal product development release cycles.
- Iterate faster by viewing replays, struggles and interaction maps in real time.
- Open a ticket with one click, and compare product versions according to your customer experience KPIs.
A/B and multivariate testing
- Create more effective and efficient testing cycles with session replays, struggle detection and interaction maps.
- Define and uncover test candidates.
- Compare and analyze the results and implementations of A/B tests and move faster to reach your conversion goals.
Voice of the customer (VoC)
- See what web and app experiences drive positive or negative customer feedback.
- Combine NPS, survey dashboards and in-survey analytics with true behavioral analysis based on all digital journeys.
- Drill down to find what experiences led to specific customer feedback, and act on accurate user-experience segmentation.
