Adobe experience cloud integration
Get more from Adobe Analytics and Adobe Target with Glassbox. Real-time session replays, Augmented Journey Map™, anomaly detection, and machine learning-driven insights to revolutionize your digital customer experience.
Reveal the customer behavior behind the numbers
Our deep integration with Adobe Experience Cloud empowers you to do more, with customer journey visualizations on your website and mobile app.
Get more value from your data
Optimize your Adobe campaigns, segments, audiences, and A/B tests with the “why” behind the behavior.
Glassbox and Adobe Analytics
Expand your web analytics. Improve the customer journey.
Enrich your understanding of the digital user experience in real time and reveal the intent behind behavior with Augmented Journey Map™, session replay, and automated insights with Glassbox with Adobe Analytics.
Glassbox and Adobe Target
Get more from A/B and multivariate tests. Optimize your digital experience.
Take your marketing messages, personalization efforts, and digital experiences to the next level with Glassbox and Adobe Target.
Fine tune your testing
Make testing cycles more effective and efficient. Monitor A/B and multivariate tests. Conduct ongoing experiments and see what your users are experiencing. All while the test is still running. Drill down into test results with no need to tag, code, define events or know in advance what to look for.
Make changes on the fly
Compare the funnels of your tests, and drill down to specific session replays. Find new audiences, elements, content versions, and personalization methods to test. Don’t wait for the final results. Adjust your test goals and KPIs without configuration, and get actionable results.
Verify your set-up
View session replays of your test elements to ensure they appear as intended—without losing precious time. Validate your traffic sources and ensure your testing environment functions properly. Certify tests and check their conditions.
Get more from your results
Drill down into session replays to understand why version A is better than version B. Understand users’ intent and engagement with in-page analysis. Optimize click-through-rates (CTR), and understand the monetary impact of tested experiences. Scale personalization with machine learning-powered insights.
Visualize your tests
Compare tests using Augmented Journey Map™. See a map of each customer journey you’re testing. Optimize your content and UX by comparing maps. Get automated insights into problem areas and identify in-page elements that cause struggle.
Don’t compromise on compliance
Don’t let A/B and multivariate tests put you at risk. Quickly recognize when certain test segments are missing critical messages or steps, such as disclaimers or terms and conditions. Get alerted when customer segments are seeing offers they shouldn’t and act fast to avoid compliance missteps.
Access 100% of your customers’ website and mobile app sessions within Salesforce for better contact center performance.