Give your customer service and sales agents a full view of the digital customer journey—in real time.
Glassbox’s certified integration with Salesforce Service Cloud and Salesforce Sales Cloud equips your customer service and sales teams with the information they need to understand your customers’ issues and meet their expectations.
With the Glassbox app installed in Salesforce, data is accessible right from the get-go.
Empower customer service reps. Improve contact center performance.
Over 20% of calls to contact centers relate to issues on websites or mobile apps. Yet 42% of customer service agents are unable to resolve customer issues due to disconnected systems and multiple applications.
Call center agents are often blind to why transactions on web or mobile fail, because they can’t see the technical struggles customers are facing.
Empower your contact center agents by giving them session replays from Glassbox inside Salesforce. Agents can see exactly what customers are doing in real time. Or they can find historical sessions and even manage complaints and disputes.
Call center agents can easily share sessions with IT, marketing and product managers to address website and mobile app issues and improve customer experience.
Inform sales reps. Increase sales conversions.
Without the right data, it’s difficult for sales reps to develop relationships with buyers and prospects. They’ll struggle to find leads who are ready to purchase and miss opportunities to personalize introductions.
With session replays of web and mobile app activities embedded in Salesforce, you can increase sales performance with insights gleaned from digital customer behavior.
Notify your sales teams of digital journeys that indicate buying behaviors—in real time—so they can reach out to complete the conversion.
Understand more about your prospects and customers by tying session replays to lead, account, opportunity, and case records in Salesforce.
Reduce time spent detailing customer activity or struggles by indexing video-like session replay. No need to manually input notes—customer records are always up to date.