Your roadmap to better digital journeys
Understand the reasons behind audience behavior and improve engagement with the Glassbox Augmented Journey Map™.
Automated customer journey mapping
Visualize, observe, analyze and elevate your digital customer journey with Glassbox Augmented Journey Map™ for both web and native mobile app.
Get a real-time, comprehensive and multi-dimensional view of the customer journey. Increase engagement and maximize conversions. Automatically. With no need for tagging.
Map the unknown—anything and everything
With a quick look at the Augmented Journey Map, you’ll spot any conversion drops, visitor struggles or system errors on your website or app. And, more importantly, you’ll understand the reasons for these issues, with AI revealing how an experience at one stage of the journey can impact later behavior.
Every dimension and KPI is presented in a user-friendly, interactive visualization. That includes audience, acquisition, traffic type, referral, attribution, engagement, errors, visitor struggles, conversion rate and more. Slice and dice the maps any way you like to immediately find, isolate and fix issues—even if it happened on a previous step.
Eliminate blindspots for faster CX improvements
The Glassbox Augmented Journey Map automatically tracks, maps and analyzes all digital journeys in real time with no need for prior tagging. Patented data-collection technologies automatically capture every part of every web or mobile session—even the technical events going on behind the scenes.
Plus, we’ll help you customize your configuration or pull in tags from other systems like Google Tag Manager to capitalize on previous tagging efforts and sync your data. And with all that time saved, you can use the insights to improve your digital experience and move the needle for your business.
See
Gain insights and spot issues. Even when you’re not sure what to look for. Master the unknown.
Understand
Recognize behavioral trends and their broader context. Slice and dice customer journeys according to your KPIs.
Act
Zoom in to relevant session replays from each node on the journey. Quickly find the root causes of errors and fix them.