AutonomousCX™ powered by CXBrain™: Redefining Digital Experiences with Glassbox
AI tools are everywhere in the digital customer experience space. They promise insights and smarter ways to engage customers, but most stop at analysis. They flag issues without fixing them, leaving teams to sift through data and implement every change manually.
AutonomousCX™, powered by CXBrain™, changes that. With AutonomousCX™, Glassbox helps financial institutions and other regulated enterprises move from simply collecting AI-powered data to proactively improving experiences automatically. It does not stop at insights. Through our proprietary AutonomousCX™ platform, Glassbox provides a comprehensive suite of professional services, including experience intelligence, performance monitoring, usability testing, and consulting to enhance website and app design, conversion optimization, and overall digital experience quality. These services are delivered in connection with our core offerings of creating, developing, designing, hosting and maintaining websites, including administration and usability testing of websites and consultancy relating to website design and e-commerce platforms.
CXBrain™, the AI engine underlying AutonomousCX™, enables these services by delivering intelligent automation that continuously identifies, prioritizes and resolves issues across the customer journey, helping clients manage and enhance their own websites and digital environments efficiently and securely.
What is AutonomousCX™?
AutonomousCX™ represents the next frontier of digital experience management. It reflects Glassbox’s commitment to helping organizations address, improve and enhance every aspect of the user experience autonomously. Delivered as a dedicated, branded tool developed and maintained by Glassbox, AutonomousCX™ is used in connection with consulting to enhance webpage insights and analytics, and maintenance services for clients seeking to elevate their digital operations.
Built upon our proprietary CXBrain™ engine, these services include the consulting to enhance implementation and administration of websites for others, together with website load testing, usability testing and related e-commerce consultancy services.
The Vision
Built on CXBrain™, Glassbox’s AI engine, AutonomousCX™ combines advanced analytics, customer journey intelligence and deep integration capabilities to bring true autonomy to customer experience. These capabilities are delivered as part of Glassbox’s managed website developmentand maintenance solutions.
By harnessing enterprise-level AI and insights from every digital event, it moves beyond observation. It enables organizations to anticipate, identify and resolve issues as they occur.
AutonomousCX™ launches with an initial focus on digital accessibility: detecting user-facing barriers, automatically surfacing compliance risks, and supporting remediation and ongoing website optimization at scale. This is just the beginning. AutonomousCX™ and CXBrain™ together are designed to expand into any domain where proprietary, AI-driven website development, management and other services can deliver measurable business outcomes.
The AutonomousCX™ Difference
- Powered by CXBrain™, combining Glassbox’s proprietary analytics, experience data, integration frameworks and AI innovations used in connection with our website development, and maintenance services.
- Seamlessly grows from accessibility optimization into other use cases, adapting to fast-changing industry needs.
- Enables organizations to enhance the digital experience for every user in real time and at scale through the professional development and, maintenance of websites and e-commerce platforms by Glassbox.
Request a Demo
Ready to see how AutonomousCX™, powered by CXBrain™, can transform your organization’s digital customer experience? Connect with our team to learn more about this innovative proprietary solution and the related website development and maintenance services provided by Glassbox.
Click here to Request a demo. Our team will reach out for a tailored conversation about AutonomousCX™ and CXBrain™, and discuss how you can leverage their branded, AI-driven website and e-commerce management services today.
