Glassbox Positioned Among Established Journey Management Providers in the Large Vendors’ Segment by Leading Analyst Firm
NEW YORK – Glassbox Digital today announced that Forrester Research has identified Glassbox in its report on Journey Management Providers, entitled “Now Tech: Journey Management, Q4 2018 – Forrester’s Overview Of 23 Journey Management Providers.”
Forrester’s report divides all selected vendors into 3 categories based on market presence. Glassbox Digital joins the Large vendors’ segment, which includes tools with >$10M in annual journey management revenue.
“Glassbox has pioneered Digital Customer Management with the first web and mobile platform that helps enterprises ensure digital compliance, improve online CX, increase customer satisfaction, and boost revenue and profits. Being identified among sample vendors in interface experience analytics tools in The Forrester Tech Tide™: Experience Design, Q3 2018 and a Journey Management provider in rapid succession, we believe are the perfect recognition of the validity of our technology and our contribution to the digital world. In 2019 we are planning to grow our presence as journey visioning platform across new verticals, whilst developing our offering into digital journey orchestration,” said Yaron Morgenstern, Chief Executive Officer at Glassbox Digital.
Glassbox is the only Enterprise-grade solution to allow customers to capture, index, search, retrieve and visualise in real-time all the data related to digital customer journeys. It enables online customer experience professionals to automatically detect customer struggles and technical anomalies and to create bespoke funnels to quickly investigate specific user-behaviours.