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Glassbox Sweeps G2 Summer 2024 Report, Claiming Leader Position in All Customer Experience Categories

AI-driven digital experience leader ranks among the top 10 Customer Experience (CX) and Voice of the Customer (VoC) products based on authentic customer reviews

New York - Glassbox, the premier provider of AI-fueled customer intelligence solutions, today announced it has been recognized as a leader across multiple categories including Session Replay, Mobile App Analytics, Digital Analytics and Product Analytics by G2, the world’s largest and most trusted software marketplace, in the 2024 Summer Report.

Glassbox has once again demonstrated its comprehensive leadership by securing top positions across all CX and VoC categories for both web and mobile applications. This unparalleled recognition solidifies Glassbox's position as the industry benchmark in digital experience intelligence. Organizations ranging from startups to enterprise-level corporations across diverse sectors continue to rate Glassbox exceptionally high.

As a result of hundreds of user reviews championing the Glassbox platform’s ease of use, ease of setup, overall results and most-likely-to-recommend markings, the company’s performance in the G2 Summer 2024 Report includes:

  • Leadership in all CX categories for both web and mobile

  • #1 leader in the Enterprise category for usability and results and relationship

  • A total of 680 badges, marking significant recognition across multiple categories

  • Ranking among the top 10 products with the most #1 rankings, alongside industry giants

  • Placing #61 on the prestigious Best Software Products list—a ranking that compares products across every software category

Glassbox was named a top Enterprise solution in fifteen of G2’s Summer 2024 Grid® Reports, including: Customer Journey Analytics, Product Analytics, Feedback Analytics, Digital Analytics Software, Session Replay, Digital Experience Monitoring, Customer Journey Mapping, Mobile Analytics, Mobile App Optimization, Mobile App Analytics, Heatmap Tools, Feedback Management, User Research, and eCommerce Analytics.

"The G2 Summer Report Awards hold special significance for us at Glassbox because they're based entirely on authentic feedback from our users," said Yaron Morgenstern, CEO of Glassbox. "This recognition across multiple categories is a powerful endorsement of our platform's value, straight from the professionals who rely on it daily. It validates our AI-driven approach and motivates us to keep pushing the boundaries of customer intelligence. We're committed to continually elevating our solutions, empowering our customers to thrive in the ever-evolving digital landscape."

Glassbox's strong performance in the G2 Summer 2024 Report underscores its commitment to innovation, particularly in AI-driven solutions. The company's focus on bringing digital insights to a broader range of business users more quickly and easily has solidified its position as a cornerstone for businesses seeking to refine their digital strategies and gain a competitive edge.

"G2’s Market Research team has its pulse on the evolving B2B software and services landscape to help buyers pinpoint the solutions that will be the best fit for them," said Chris Voce, VP of Market Research at G2. "Powered by authentic user feedback, our marketplace – which features over 2,000 categories – represents a true reflection of what’s happening in software today. We take pride in arming buyers with insights from G2 reports every quarter, recognizing the top-ranked solutions and vendors across categories, geographies, and company size."

To learn more about Glassbox's performance in the Session Replay category, view the Enterprise Grid Report for Session Replay Summer 2024 here.


Kate Adams

PAN Communications for Glassbox

[email protected]

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