Rapid Response
From Passive Insight to Instant Intervention
Most digital teams know where customers struggle, but by the time a report flags a broken checkout, that customer is already gone.
Rapid Response transforms your analytics from a "rear-view mirror" into a revenue recovery engine. Don’t just record the struggle, resolve it in real-time. Whether it's a technical glitch or user confusion, you can trigger the perfect interaction the moment it matters most.
Deploy help exactly when and where friction occurs.
Launch automated tutorials to clear path-to-purchase hurdles.
Trigger live chat for users at critical funnel stages.
Give support reps the session summary for instant context and faster resolution.
Learn how to detect friction in real-time.
Watch for what matters
We combine Page Content Triggers (to catch specific on-screen, page related errors) with Struggle-Based Triggers (to catch behavioral friction like Rage Clicks) to ensure if they see it or struggle with it you’ll know.
Any action, not just chat
The response is up to you. Auto-redirect users to a working page, flash a "Free Shipping" code to reduce cart abandonment, or surface a helpful video tutorial
Smarter human hand-offs
When live support is needed, don't send your agent in blind. Rapid Response passes a GIA Profile containing a short text summary of the error, a narrative of the user's goal, and a direct link to their session replay
Deploy fixes in minutes
Manage your triggers centrally to bypass long engineering sprint cycles. Page Content Triggers are configurable directly within the Glassbox UI. For Struggle-Based Triggers, simply deploy a lightweight JavaScript snippet to define the behavior you want to detect. (Note: Currently available for Web;Mobile App support coming soon.)
Recover At-Risk Revenue
Intervene during critical drop-off moments like a failed loan application or a stalled onboarding flow to save the customer and the value they bring.
Reduce Call Resolution Time
Provide support agents with instant context. When they know exactly why a customer is struggling before they connect, they skip the "discovery" phase and solve the issue faster.
Turn Frustration into Trust
Proactive support proves you value your client's time. Turning a digital struggle into a helpful intervention is the fastest way to build long-term loyalty.