
Since they lack human intervention, digital channels can be hard to capture and monitor. Yet, you’re required to comply with regulations regardless of channel—or risk hefty fines and reputational damage.
Glassbox creates a forensic record of every digital journey on your website and mobile app and automatically alerts you
in real time to individual sessions that need review by a compliance specialist. Manage complaints, investigate disputes, detect fraud and support vulnerable customers—and rest easier knowing you can prove compliance and protect your customers.
Digital processes need digital tools. With millions of sessions happening on your website and mobile app, Glassbox can monitor and record what is happening and alert your compliance team when their expertise is needed to review issues and behaviors. Reduce the cost and increase the effectiveness of your compliance strategy. Glassbox makes digital your lowest risk, most compliant channel.
Each session is securely compressed and archived in the industry’s only single-tenant cloud. Patented compression technology makes it affordable to store data, while keeping it easy to retrieve and replay instantly. Sophisticated encryption ensures that data is kept secure and is only accessed by authorized people. Mask and omit sensitive data and configure role-based access rules.
Data omitting comes standard out-of-the-box, and data masking is fully customizable to meet your requirements and regulatory needs. By default, everything a customer inputs is omitted from recordings.