LP Digital Experience
Digital Experience for Secure Banking Environments
Illuminate the "blind spot" behind user journeys to protect revenue and trust through total digital clarity and the power to turn every struggle into a seamless experience.
Visibility Behind Login
Financial institutions often treat their public sites like five-star hotels and their secure portals like dark vaults. While they optimize their digital front door a dangerous blind spot remains in the authenticated environment where regulatory risk and customer value are highest.
Glassbox operates as a specialized digital experience platform for financial institutions, capturing tagless data even within complex Single Page Applications (SPAs) and privacy-heavy environments. Unlike traditional tools, Glassbox uses advanced digital experience intelligence software to correlate specific technical failures like vague "System Unavailable" messages or broken API calls directly to revenue loss.
Why banks and financial services providers choose Glassbox
Find what drives users
Glassbox shows you when and why customers abandon their journeys, helping you to address the root cause of abandonments and increase your conversion rates. AI-powered behavioral insights help you to understand what customers are interested in, revealing hidden opportunities for business growth.
Deliver flawless support
Give your contact center the ability to provide real-time support to customers exactly when they need it. With Glassbox’s session replay, agents can co-browse with customers to assist with their experience—reducing churn and increasing customer satisfaction.
Confidence in compliance
Glassbox’s AI and machine learning capabilities detect and alert you to abnormal or irregular activity, providing real-time fraud protection. See exactly what happened during a suspicious session with precise replays that aid decision-making and help you make an informed response.
Why Glassbox
Glassbox gives CX and Product leaders clear visibility into how customers actually experience critical digital journeys. By capturing real customer behavior across web and mobile, Glassbox helps teams identify friction, validate decisions, and prioritize fixes based on business impact, all without relying on assumptions or post-fact analytics. Built for enterprise scale and compliance-heavy environments, Glassbox enables organizations to reduce abandonment, control operational risk, and protect customer trust by resolving issues before they escalate into revenue loss or brand damage.
Prevent churn by exposing friction inside critical journeys before customers abandon.
Protect revenue with visibility into backend and API issues that impact conversion and revenue.
Safeguard trust by identifying abnormal behavior that undermines safe customer experiences.
Lower cost-to-serve by diagnosing failures that drive repeat attempts and contact center volume.
Gain deep visibility where data can be actionable
Make data-driven decisions that lead to high-performing experiences for your customers.