If a customer contacts you with a complaint or dispute, you can instantly retrieve and replay their session to see exactly what happened. Glassbox makes it quick and easy to determine whether the complaint is valid, provide proof and resolve the issue definitively.
Glassbox automatically categorizes the sessions it captures and offers a search engine-like experience that significantly accelerates the retrieval process. By speeding up digital record retrieval, you can cut the cost of reviews and investigations.
Take our self-guided tour and experience how Glassbox delivers access to 100% of digital session data for quick analysis of user behavior, performance, and retrospective insights.
Define which sessions to retain based on multiple attributes and categories, such as customer onboarding, transactions or complaints. You also can specify how long each is retained based on policies or regulations.
When you combine Glassbox’s ability to automatically capture and categorize all digital sessions with a robust, user-friendly search experience, retrieving relevant records becomes a task that takes minutes—not hours, days or weeks.
In addition to defining which sessions to retain, you have the flexibility to mask or omit sensitive or personally identifiable information (PII) and choose who has access to it within your organization.
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