Preventive CX

Preventive CX with Glassbox: Stop Fraud in Its Tracks

Use powerful digital experience analytics to ensure customers can access their accounts and conduct transactions without unnecessary disruption.

Watch a demo

Next-level fraud detection and prevention

Glassbox analyzes and optimizes user interactions across all digital channels, empowering fraud prevention teams to address these challenges head-on.

Streamlining fraud resolution

Glassbox provides valuable tools for resolving fraud incidents that have already occurred. Session replay allows manual investigation fraud teams to understand the sequence of events leading to fraudulent activity, making investigations easier. This capability directly addresses the poor customer experience associated with lengthy resolution times after a customer has been hacked.

Enhancing fraud identification

Glassbox identifies suspicious activity, such as DOM tampering and account takeover attempts, by providing visual evidence of manipulation before transactions. See suspicious activities in real time to assist with customer complaints.

Proactive fraud prevention

Our proactive fraud prevention leverages real-time user interaction analysis to detect anomalies more effectively than static identifiers. This approach enhances security and CX by identifying potential fraud, even across accounts or devices

Early fraud detection starts with visibility.

See suspicious behavior in real time and prevent fraud before it impacts your business.

Get the ebook

Visualize fraudulent behavior

By capturing and analyzing every digital interaction, Glassbox gives you a comprehensive view to pinpoint and understand fraudulent behavior, enabling you to stay proactive.

Deliver flawless support

Give your contact center the ability to provide real-time support to customers exactly when they need it. With Glassbox’s session replay, agents can co-browse with customers to assist with their experience—reducing churn and increasing customer satisfaction.

Confidence in detection

Glassbox’s AI and machine learning capabilities detect and alert you to abnormal or irregular activity, providing real-time fraud protection. Use natural language to search for impacted sessions and receive actionable insights to prevent future fraud.