The days of single service providers are gone. Consolidation of broadband, TV, telephone and wireless is the new normal in the telecom industry. Traditional service revenues are declining, while online streaming players earn the lion’s share of digital revenues.
Glassbox helps telecoms understand customers better so you can foster loyalty and drive competitive advantage. You can use digital behavior analytics to create personalized marketing campaigns, spot UX issues through struggle scores and cover more customer needs in your digital channels.
"With insights into our users behavior, we improved customer experience, engagement and ultimately drove more revenue."
"By understanding the friction points driving conversions, we increased both customer acquisition and their lifetime value"
"With Glassbox, we found the full root cause of the issue, including communication with the server.”
"If I had to choose only one analytics tool for my product, it would be Glassbox without hesitation.”
"We couldn’t imagine better cooperation with a tech partner than the one we have with Glassbox.”
"Glassbox gives us the most accurate view of how our members experience our app and gives us confidence in our UX.”
"With insights into our users’ behavior on different devices, we are delivering best in class experiences on both mobile and web"