The days of single service providers are gone. Consolidation of broadband, TV, telephone and wireless is the new normal in the telecom industry. Traditional service revenues are declining, while online streaming players earn the lion’s share of digital revenues.
Glassbox helps telecoms understand customers better so you can foster loyalty and drive competitive advantage. You can use digital behavior analytics to create personalized marketing campaigns, spot UX issues through struggle scores and cover more customer needs in your digital channels.
"With Glassbox, we found the full root cause of the issue, including communication with the server.”
"We couldn’t imagine better cooperation with a tech partner than the one we have with Glassbox.”
"Glassbox gives us the most accurate view of how our members experience our app and gives us confidence in our UX.”
"If I had to choose only one analytics tool for my product, it would be Glassbox without hesitation.”
"Because Glassbox doesn’t require tags, it needs minimal effort from us so we can focus on our customers.”