
Airlines, train operators and hotel chains face fierce competition from new players with digital business models. Online tools allow travelers to easily compare ticket prices and vacation packages and change providers with a swipe of a finger. Customer loyalty in the travel and hospitality sector is rare.
To stay competitive, travel organizations must identify, in real time, performance or usability issues on their websites and mobile apps and take action. Glassbox finds and alerts you to digital UX issues to increase conversions at critical stages of the travel customer experience such as bookings, upgrades or cancellations.