Visualize - Glassbox

Visualize every customer journey

Experience powerful, intuitive visualizations of your web and mobile app customer journeys. See your next best action to improve the digital customer experience.

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Give your teams a map to improve digital experience

Glassbox intuitively visualizes all digital sessions from both web and native mobile apps in real time. Teams across your organization can access a single source of truth, empowering collaboration to enhance every digital journey.

From here, they can quickly find the most impactful opportunities to improve CX, conversions, customer retention and more.

Give Your Teams A Map To Improved Digital Experience

60%

of employees take hours or days to get the information they need from their system and databases.

79%

of employees have to ask IT for help with reporting, slowing down decision-making.

21%

of organizations say they can act on very little of the data they collect.

50%

Companies that focus on the customer journey see a 50% greater return on marketing investments than for those that don’t.

Augmented Journey Map reveals your next move

Let your data tell a story to all your teams with the Augmented Journey Map. See customer behavior trends as they emerge. Get alerted to issues and customer pain points in real time—before they impact your business.

Do it all on your own—without the need for IT or a data scientist.

Dynamic reporting for aligned business teams

Create dedicated visual reports that align with your unique business goals. Comprehensive, simple-to-understand dashboards, funnels, and highly customizable reports can be easily shared across the enterprise.

Let your digital customer experience data fuel your next move.

Understand user behavior

Trends over time

See shifting patterns and how the customer journey evolves over time so you can react accordingly—and predict future changes.

Real-time insights

Glassbox gives you updates in real time, so you can understand when user behavior suddenly changes from what is considered normal—ideal for fraud use cases.

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Trends over time

See shifting patterns and how the customer journey evolves over time so you can react accordingly—and predict future changes.

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Real-time insights

Glassbox gives you updates in real time, so you can understand when user behavior suddenly changes from what is considered normal—ideal for fraud use cases.

Actionable insights that make a difference

Identify next actions

Visualize and explore each and every customer journey to help you resolve issues and create frictionless digital journeys.

Automatic visual insights

With 100% data capture and real-time alerts showing you where to focus attention, you can act fast to minimize risk and maximize conversion opportunities.

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Identify next actions

Visualize and explore each and every customer journey to help you resolve issues and create frictionless digital journeys.

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Automatic visual insights

With 100% data capture and real-time alerts showing you where to focus attention, you can act fast to minimize risk and maximize conversion opportunities.

Customizable reports

The moments that matter to you

It’s easy to get lost in data, which is why Glassbox gives you the power to create personalized dashboards that show you what’s important for you and your team.

Share data across the organization

Glassbox makes it easy to get the business aligned behind one version of the digital truth, so efforts and initiatives are coordinated for maximum effectiveness.

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The moments that matter to you

It’s easy to get lost in data, which is why Glassbox gives you the power to create personalized dashboards that show you what’s important for you and your team.

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Share data across the organization

Glassbox makes it easy to get the business aligned behind one version of the digital truth, so efforts and initiatives are coordinated for maximum effectiveness.

Customer journey visualizations at your fingertips

Customer journey mapping

Map every moment of every journey—automatically
- The Augmented Journey Map^TM automatically maps every digital journey.
- This user-friendly, interactive visualization highlights trends and opportunities.
- Slice and dice the map by engagement, technical, and business impact data.
In-page analytics

Powerful interaction maps and heatmaps for page and screen analytics
- Measure every element on every page and screen with interaction maps and get insights into customer engagement.
- Slice and dice interaction data with custom time ranges and explore dwell time, form focus time and error trends.
- Interaction maps provide a holistic view of the digital customer journey by capturing both web and mobile app customer activity.
Easy funnel creation

Create funnel reports in a matter of clicks
- Drag and drop from a session replay or the Augmented Journey Map^TM or build one from a free-text search.
- See patterns such as drop-off rates and abandonment.
- Track multiple funnels to test how visitors become customers and optimize conversions.
Intuitive visualizations

Visualize the digital experience with easy-to-create reports
- Data visualizations make it easy to know what to tackle first.
- Get dynamic out-of-the-box and configurable visualizations and reports.
- Each team can define their metrics with intuitive dashboards.

Customer journey mapping

Map every moment of every journey—automatically

The Augmented Journey Map^TM automatically maps every digital journey.
This user-friendly, interactive visualization highlights trends and opportunities.
Slice and dice the map by engagement, technical, and business impact data.

In-page analytics

Powerful interaction maps and heatmaps for page and screen analytics

Measure every element on every page and screen with interaction maps and get insights into customer engagement.
Slice and dice interaction data with custom time ranges and explore dwell time, form focus time and error trends.
Interaction maps provide a holistic view of the digital customer journey by capturing both web and mobile app customer activity.

Easy funnel creation

Create funnel reports in a matter of clicks

Drag and drop from a session replay or the Augmented Journey Map^TM or build one from a free-text search.
See patterns such as drop-off rates and abandonment.
Track multiple funnels to test how visitors become customers and optimize conversions.