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Like utilizing Glassbox for its ease of use and intuitive interface, which makes it an essential tool for analysis and investigation. It offers comprehensive session replay capabilities, allowing for detailed tracking of user behavior and interactions on the websites. It also supports deep insights into customer journeys to identify customer issues more effectively.

How everything is linked. Obviously you get a vast amount quantitative data from your pages and journeys but you also get to understand why users aren't converting/progressing via the session recordings.

Glassbox makes it very easy to search and find information about sessions. The interface is intuitive, and locating specific data is quick and efficient.

It's great that I can view the customer journey through the app, and watch the relevant network calls. It helps greatly debug issues related to customer experience, and in addition get the calls. so I can create my own flows for load tests running the exact order of requests to the various services.

Probably the journey maps. Its good to get a high level view of abandons and where the traffic is coming from/going to.

Playback of the sessions is a game changer

I like it's core feature to go through the sessions and provide a solution

The software is easy to navigate, options and features are clear as well. I appreciate the additional search functions.