Global Talent Acquisition and HR operations Team lead

We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences. 

We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.  Our customers are the best of the best and include six out of the ten largest global banks, the world’s largest hotel chain, the largest healthcare company, and the largest telecommunications company in the U.S. 

Now is the perfect time to come to Glassbox and help us accelerate our global leadership position! If you are a dynamic, successful, experienced, metrics-driven leader, Glassbox might be a great fit. 

What will you do

As our Global Talent Acquisition and HR Operations Team Lead, you will lead end-to-end recruitment efforts while working hands-on to fill key positions across multiple regions.

You will own the global talent acquisition strategy, while also being deeply involved in the daily execution – from sourcing and screening to employer branding and recruitment analytics.

Your role will include managing and mentoring two team members (based in Israel and the UK), driving process excellence, and ensuring a world-class candidate experience.

In addition, you will oversee global HR operations, which include planning and executing company-wide events (team offsites, happy hours, gifts), coordinating travel, and managing office administration in Israel, the UK, and the US.

Key Responsibilities:

• Lead full-cycle recruitment for roles across various departments and locations
• Collaborate with hiring managers to deeply understand hiring needs and provide strategic recruitment support
• Mentor, support, and guide two recruiters & hr operations (Israel & UK)
• Build and maintain strong pipelines of qualified candidates
• Monitor and report on recruitment metrics and hiring effectiveness
• Own and enhance employer branding initiatives and candidate experience
• Ensure hiring processes are inclusive, efficient, and compliant with local laws
• Manage HR operations globally, including:

• • Annual planning of team events, happy hours, and employee gifts.
  • Coordination of travel and logistics for global teams
  • Oversight of office management in Israel and the UK

What will you need

• 5+ years of hands-on experience in talent acquisition, including international recruitment
• At least 2 years of experience managing or mentoring team members
• Strong track record of hiring across various departments and seniority levels
• Deep understanding of recruitment best practices, sourcing strategies, and market trends
• Excellent interpersonal and communication skills, with the ability to partner with senior stakeholders
• Highly organized, detail-oriented, and capable of managing multiple priorities
• Experience managing HR or recruitment operations (advantage)
• Fluent in English (written and spoken); Hebrew is a plus
• Comfortable working in a fast-paced, global environment with a hands-on approach