Finance | Glassbox

Create digital financial products that customers love

Banking customers rate digital banking and security as their bank’s best features. Deliver exceptional – and secure – digital banking experiences with Glassbox.

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Compete with disruptors and grow brand loyalty

Digital disruptors are challenging traditional banking, wealth and investment management institutions. Customers rarely visit a branch, preferring to manage their money digitally. It's also easier than ever to switch providers. This landscape demands an outstanding digital customer experience in financial services.

Get insights into the digital journey to deliver a better customer experience and develop new digital products and services. Our web and mobile app analytics give you the information you need to see how your digital channels are performing and alert you to where and why customers are struggling. Monitor what is happening in real time and drill down to understand and resolve the root cause of problems.

Know what’s happening

Customers interact with multiple departments during their lifecycle. Glassbox gives them all a single view of the customer experience, so everyone can see what’s happened so far and what should happen next.

Speedy resolutions

Keep a complete, tamperproof record of every session, showing everything the customer sees as well as what happens behind the scenes.

React fast

Automatically monitor and get alerts to issues that are impacting customer experience so you can intervene quickly to fix the problem.

Bringing banks together

Get one digital truth so departments can work together collaboratively to solve customer problems.

Discover how Glassbox ensures data privacy and security

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Grow your topline

Glassbox shows you when and why customers abandon a journey, so you can remove the cause and increase your conversion rates. We also help you to see what customers are interested in, and reveal hidden lines of business and audiences so you can develop new products to meet demand.

Improve online support

Glassbox gives your contact center the ability to provide real-time support. With session replays available in your CRM, agents can co-browse with customers to assist with their digital experience and increase contact center effectiveness—and ultimately reduce churn, increase customer satisfaction and NPS.

Investigate fraud

Glassbox enables you to thoroughly investigate fraud and determine exactly what happened to decide how to respond and potentially identify ways of detecting recurrences in the future. AI and machine learning finds abnormal or irregular activity, helping you to protect against potential fraud in real time. Plus, Glassbox has built-in data privacy and compliance support through data omitting and masking capabilities.

Lower storage costs

Regardless of the degree of personalization of an individual customer journey, Glassbox captures and stores all user sessions as required by the regulator. Each session is securely compressed and archived in the industry’s only single-tenant cloud. Our patented compression technology makes it affordable to store data, while keeping it easy to retrieve and replay instantly—and to resolve complaints and undertake past business reviews.