Create financial products that make the world go round
Nearly half of all banking customers rate digital banking as their bank’s best feature, followed closely by security. And with digital services comes an expectation of personalized products, delivered seamlessly.
Compete with disruptors and grow brand loyalty
Digital disruptors are challenging traditional banking, wealth and investment management institutions. Customers rarely visit their branch, either preferring to do their banking remotely or opting for a digital-only bank.
Customer expectations have skyrocketed, and it’s easier than ever to switch banks online. This increased competition is driving digital transformation.
Glassbox helps banks to compete in this new landscape.
Get insights into the digital customer journey to deliver a better customer experience and develop new digital products and services.
Our web and mobile app tools give you the information you need to see how your website and app are performing and alert you to where and why customers are struggling. Dashboards give you the ability to monitor what is happening in real time and to drill down to understand and resolve the root cause of problems.
Stay on top of what’s happening
Customers interact with a range of people and departments during their life cycle. Glassbox removes data silos, so everyone who needs access to the full customer journey can see exactly what’s happened so far, and what should happen next.
Keep a complete, tamperproof record of every session, showing everything the customer sees as well as what happens behind the scenes.
Automatically monitor and get alerts to issues that are impacting customer experience so you can intervene quickly to fix the problem.
Bringing banks together
Get one digital truth so departments can work together collaboratively to solve customer problems.
Discover how Glassbox ensures data privacy and security
Grow your topline
Glassbox shows you when and why customers abandon a journey, so you can remove the cause and increase your conversion rates. We also help you to see what customers are interested in, and reveal hidden lines of business and audiences so you can develop new products to meet demand.
Improve online support
Glassbox gives your contact center the ability to provide real-time support. With session replays available in your CRM, agents can co-browse with customers to assist with their digital experience and increase contact center effectiveness—and ultimately reduce churn, increase customer satisfaction and NPS.
Glassbox enables you to thoroughly investigate fraud and determine exactly what happened to decide how to respond and potentially identify ways of detecting recurrences in the future. AI and machine learning finds abnormal or irregular activity, helping you to protect against potential fraud in real time. Plus, Glassbox has built-in data privacy and compliance support through data omitting and masking capabilities.
Lower storage costs
Regardless of the degree of personalization of an individual customer journey, Glassbox captures and stores all user sessions as required by the regulator. Each session is securely compressed and archived in the industry’s only single-tenant cloud. Our patented compression technology makes it affordable to store data, while keeping it easy to retrieve and replay instantly—and to resolve complaints and undertake past business reviews.