Unmatched mobile app analytics with Mobilebox
Get a complete picture of the customer journey on your mobile app in a single SDK for both iOS and Android apps.
All mobile app interactions in one place
The only mobile analytics solution that lets you view and analyze all interactions within your app. Action improvements, delight your customers, and generate more revenue—all while keeping tight control of your app size.
Know exactly what customers think of your app
See every tap, swipe and zoom. Paint a picture of how your consumers are engaging with your native mobile application. Boost application installation and adoption rates and optimize in-app purchases to generate revenue via your mobile conversion funnel.
Understand the app features and content that are getting the most engagement from customers and where they’re getting stuck during their user journey in your mobile app.
See what happens behind the screen
Track issues such as latency, crashes, errors, broken links and other pain points in the app to improve the overall customer experience. See customers’ reactions to these issues including the infamous rage tap.
Video-like session replay with all variables tracked means you don’t lose time reproducing errors and you can fix problems faster. See everything the customer sees as well as what they don’t, including how the experience is impacted by device, operating system, memory, network errors and technical glitches.
Watch playbacks of every session—every tap, pinch, swipe and tilt.
Replicate crashes and understand what caused them.
Analyze how IT systems are impacting user experience.
See customer behavior and focus time on every screen and element.
Create funnels without configuring events. Understand why drop offs and deviations happen.
Understand which devices experience the most issues and why.
Connect mobile app analytics with web analytics, APM systems, VOC data and A/B testing systems.
Identify user struggles—out-of-the-box—and understand why they’re happening.
View version adoption trends as well as response times and errors for each version.
Powerful insights into the mobile journey
Keep customer data private and protect your business
- Get the valuable mobile customer journey insights you need, while maintaining customer privacy. Mobilebox is fully GDPR compliant and designed with privacy in mind. Configure the input fields you want to omit and those you want to mask.
- Enjoy full protection with our automatic PCI and PII removal tool, which detects, alerts and removes unwanted information if it should reach the Glassbox system.
Analyze user engagement to create better UX
- View exactly what your customers are doing in your mobile app alongside technical events on IT systems. See a mobile customer journey map, including engagement on specific pages and fields and get a visual picture of what customers experience in your app.
- Get out-of-the-box reports of total application sessions over time and understand your most popular pages, including focus time for each element.
See (and fix) common struggles
- Identify the screens where users experience the most struggles.
- Break down the mobile data analytics by struggle types such as rage taps, dead taps, tilts and zooms, as well as technical errors and app crashes.
- See struggles by app version to identify if a UI change has had an impact on usability or customer experience.
Understand what’s causing crashes to minimize uninstalls
- Use mobile app data analytics to identify and quantify the type of app crashes that are occurring as well as where, how and why.
- See the last actions prior to the crash. Determine the crash rate per app version, OS, and device, and see CPU and memory usage data.
App analytics for journey optimization
- Get OS and app version trends—including for individual sessions—along with CPU and memory usage data to spot leaks.
- Get detailed mobile app analytics on connection type and response rates to optimize the app user experience.