eBook
Continuous optimization for product managers
Provide exceptional digital customer experiences to your web and mobile app users with powerful, real-time product analytics to drive ongoing product optimization.
Deliver best-in-class products
Product leaders must balance prioritizing the product backlog with introducing product innovations to stay ahead. Without the right data, even the most customer-centric product teams struggle to roll out enhancements that drive loyalty and growth.
Glassbox helps you bridge the gap between internal priorities and customer expectations. Bring the real digital experience to development teams and be your customers’ biggest champion.
Compare journeys and identify behaviors of your most engaged customers. Test hypotheses and increase user engagement with your digital channels and mobile app. Measure how UX changes impact activation, engagement, conversion and retention.
Optimize your web pages, app screens, forms and CTA buttons to increase engagement and conversion. Keep up with changes to your website and app thanks to the tag-less deployment. Maintain a complete and automated map of every user interaction—even when your website or app changes.
Visually compare customer journeys based on the experiences you’re testing. Find test candidates by simply looking at the automated visual alerts on the Augmented Journey MapTM. See what works from the first session without waiting for statistical analysis.
Increase engagement and retention
Compare journeys and identify behaviors of your most engaged customers. Test hypotheses and increase user engagement with your digital channels and mobile app. Measure how UX changes impact activation, engagement, conversion and retention.
Optimize conversion rates
Optimize your web pages, app screens, forms and CTA buttons to increase engagement and conversion. Keep up with changes to your website and app thanks to the tag-less deployment. Maintain a complete and automated map of every user interaction—even when your website or app changes.
Improve A/B tests
Visually compare customer journeys based on the experiences you’re testing. Find test candidates by simply looking at the automated visual alerts on the Augmented Journey MapTM. See what works from the first session without waiting for statistical analysis.
Fuel product-led growth
Put product at the heart of the organization, by making it the main driver for customer engagement and improved commercial performance.
Increase customer value
Drive greater loyalty and more frequent visits from your users.
Personalize experiences
Understand what makes every unique customer tick.
Boost engagement
Use data insights to move the needle on performance.
Test and learn
Have the confidence to A/B test and experiment.
All data, one platform
Work smarter, with all analytics and visualizations on one convenient platform
Data democratization
Out-of-the-box dashboards let you explore data analytics without specialist help.
Identify optimal behaviors
Effortlessly visualize and analyze multiple customer journeys to identify commonalities and trends between your most valuable customers. Understand what drives conversions and how you can replicate that journey for other users.
Reduce churn
Use AI and machine learning to help you spot users likely to churn. Identify actions that denote dissatisfaction, and use data analysis to recommend the best next steps to retain users.
Identify issues fast
Access to real-time data from all user journeys—web and mobile—puts you in prime position to flag bugs and issues before they become a major problem. Get instant alerts and put out fires fast.
Powerful product analytics
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Product analytics
- Real-time session replay and performance data help speed fixes with no need to reproduce errors.
- Gain control of product performance with alerts for both client- and server-side issues.
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Real behavioral insights
- Quickly access customer insights and explore how users engage with your product.
- Find user struggles, technical issues and trends to create a truly user-centric product.
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Measure revenue
- Automated calculations measure revenue impact to help prioritize your backlog.
- Measure conversion, identify abandonment points and drive more ROI from your digital products.
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Better A/B tests
- Automatically map A/B tests and compare them side by side—without tagging.
- Journey and in-page interaction maps help you understand performance down to the page element level.
Product analytics
- Real-time session replay and performance data help speed fixes with no need to reproduce errors.
- Gain control of product performance with alerts for both client- and server-side issues.
Real behavioral insights
- Quickly access customer insights and explore how users engage with your product.
- Find user struggles, technical issues and trends to create a truly user-centric product.
Measure revenue
- Automated calculations measure revenue impact to help prioritize your backlog.
- Measure conversion, identify abandonment points and drive more ROI from your digital products.
Better A/B tests
- Automatically map A/B tests and compare them side by side—without tagging.
- Journey and in-page interaction maps help you understand performance down to the page element level.
Purina increases digital engagement across their website
"With insights into our users behavior, we improved customer experience, engagement and ultimately drove more revenue."
Jill Taylor
Digital Product Lead
NBrown increases customer lifetime value
"By understanding the friction points driving conversions, we increased both customer acquisition and their lifetime value"
Chris Grant
Head of User Experience
Visa CAL streamlines their credit card application process
"With Glassbox, we found the full root cause of the issue, including communication with the server.”
Ofer Goldberg
Head of Digital Services
Air Canada removes friction from the online reservation process
"If I had to choose only one analytics tool for my product, it would be Glassbox without hesitation.”
Sylvain Robitaille
Senior Customer Experience Analyst
Bank Leumi saw ROI with Glassbox for mobile apps in just 8 weeks
"We couldn’t imagine better cooperation with a tech partner than the one we have with Glassbox.”
Mobile App Product Manager
Bank Leumi
SoFi improves digital journey for big revenue impact
"Glassbox gives us the most accurate view of how our members experience our app and gives us confidence in our UX.”
Software Development Lead
SoFi
Just Right Improves the Digital Experience for Pet Owners
"With insights into our users’ behavior on different devices, we are delivering best in class experiences on both mobile and web"
Courtney Toder
Digital Product Lead
