Take our self-guided tour and experience how Glassbox delivers access to 100% of digital session data for quick analysis of user behavior, performance, and retrospective insights.
Not all friction impacts your business equally. Some problems are reported by only a handful of users but actually affect a much larger portion of your audience. CX Listen uncovers these high-impact issues, including those occurring in authenticated or behind-login areas, so you can understand their full effect and prioritize fixes that truly matter.
By combining technical and experience data with AI, GIA provides actionable insights that go beyond traditional analysis. It interprets feedback in the context of session data, revealing the root causes of customer sentiment and providing recommendations to enhance the user experience—all with a single click.
Leverage Glassbox’s seamless integrations with major VoC providers, or use our native VoC tool to create and customize surveys. No complex development required, allowing you to gain actionable insights from limited feedback.
Don’t let the vocal minority dictate your product decisions. CX Listen combines VoC and VoS to give you a complete view of user experiences, helping you focus on the most impactful opportunities for your entire customer base.
By pairing traditional VoC feedback with insights from the silent majority, CX Listen turns high-level KPIs into actionable intelligence that shows how users actually feel.
Single-digit scores or thumbs-up emojis only tell part of the story. CX Listen captures and prioritizes non-textual feedback and silent sessions, so you don’t have to rely solely on customers reporting issues themselves.
Stop guessing how your silent majority feels. Understand your customers better and faster with Glassbox.
