Session replay | Glassbox

Capture every moment from every user with session replay

Understand exactly what’s happened in front of the user and behind the scenes, resolve issues faster and create happier customers more likely to convert.

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The quickest way to identify and resolve user struggles

Session replay is the black box of your website and app, capturing every click, tap, scroll and swipe. Glassbox automatically captures all activity alongside events on IT systems, enabling you to use session replay to identify technical issues without having to recreate the experience.
In addition to 100% out-of-the-box data capture, our professional services team can help you adapt your configuration to meet your specific requirements.
The Quickest Way To Identify And Resolve User Struggles

Remove guesswork and see what really happened

Every user is unique, and every one of their sessions is unique too. Trying to understand a particular user journey can be complicated and frustrating—for both you and the user.

By automatically capturing the journey, session replay lets you see everything with your own eyes. No misunderstandings, no confusion and no communication barriers. Just a speedy resolution.

Spot problems you never knew you had

Session replay gives you insights into user behavior, so you can understand why certain events happen. Watching replays of how users navigate your site and how your app functions can even help you identify issues you were not aware of.

Glassbox captures user behavior as well as IT performance that your users can’t see. This gives you a complete view of all activity, allowing you to identify the root causes for low conversion or abandonments, and use that information to optimize digital journeys and improve business performance.

Pinpoint issues faster

Just because we capture every session, doesn’t mean you need to watch them all. Instead, rely on Glassbox’s Struggle Score which incorporates over 20 unique variables to prioritize sessions with identified struggles, errors or abandonment.

You can also build custom scoring models that reflect your unique business priorities and workflows to help identify either high-value or problematic experiences.

Never Miss An Interaction

Never miss an interaction

Watch playbacks of every session—every click, scroll, tap, pinch, swipe and tilt.
Resolve Issues Faster

Resolve issues faster

See root causes and pinpoint user frustrations as they happened.
Issue Alerts

Issue alerts

Jump to struggles without having to watch the whole session.
Minimize User Frustration

Minimize user frustration

Fast resolution creates happier customers who are more likely to remain loyal.
Optimize Experiences

Optimize experiences

Enhance the user experience to increase engagement and conversion.
No Recreation Required

No recreation required

No need to waste time replicating experiences and journeys.
Minimize Risk

Minimize risk

Fix bugs and issues before they become a major problem.
Improve Conversion

Improve conversion

Boost conversion and power business growth.
Product Enhancement

Product enhancement

See where and how to improve design to deliver better customer experiences.

Every user session available on demand

  • Client-side and server-side capture

    Client-side and server-side capture

    • Get 360-degree session capture with a video-like replay of customer behavior plus server-side event recording.
    • Session replays show every user action alongside technical events like API calls, AJAX requests and more.

  • Customer support optimization

    Customer support optimization

    • Real-time session replay empowers customer service reps to resolve customer web and app inquiries quickly.
    • Call center agents can share website and app issues and trends with IT in just a few clicks to reduce call volumes.

  • Performance analytics

    Performance analytics

    • Eliminate the need for error reproduction for IT and DevOps.
    • Continuously monitor for performance issues and prioritize improvements.

  • Easy integrations

    Easy integrations

    • Connect session replay with your customer experience tools and processes to quickly get from aggregated data to real user experiences.
    • Explore session replays from journey maps, conversion funnels and performance analytics within Glassbox.
    • Integrate Glassbox with software from Adobe, Google, Salesforce, Qualtrics and many more in a few easy steps.
Client-side and server-side capture

Client-side and server-side capture

  • Get 360-degree session capture with a video-like replay of customer behavior plus server-side event recording.
  • Session replays show every user action alongside technical events like API calls, AJAX requests and more.

Customer support optimization

Customer support optimization

  • Real-time session replay empowers customer service reps to resolve customer web and app inquiries quickly.
  • Call center agents can share website and app issues and trends with IT in just a few clicks to reduce call volumes.

Performance analytics

Performance analytics

  • Eliminate the need for error reproduction for IT and DevOps.
  • Continuously monitor for performance issues and prioritize improvements.

Easy integrations

Easy integrations

  • Connect session replay with your customer experience tools and processes to quickly get from aggregated data to real user experiences.
  • Explore session replays from journey maps, conversion funnels and performance analytics within Glassbox.
  • Integrate Glassbox with software from Adobe, Google, Salesforce, Qualtrics and many more in a few easy steps.
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View every click, swipe and scroll with session replay