Capture every moment from every user with session replay
Understand exactly what’s happened in front of the user and behind the scenes, resolve issues faster and create happier customers more likely to convert.
The quickest way to identify and resolve user struggles
Session replay is the black box of your website and app, capturing every click, tap, scroll and swipe. Glassbox automatically records all activity alongside events on IT systems, enabling you to use session replay to identify technical issues without having to recreate the experience.
As well as 100% out-of-the-box data capture, our professional services team can help you adapt your configuration to suit your specific data analytics requirements.
Remove guesswork and see what really happened
Every user is unique, and every one of their sessions is unique too. Trying to understand a particular user journey can be complicated and frustrating—for both you and the user.
By automatically capturing the journey, session replay lets you see everything with your own eyes. No misunderstandings, no confusion and no communication barriers. Just a speedy resolution.
Spot problems you never knew you had
Session replay gives you insights into user behavior, so you can understand why certain events happen. Watching replays of how users navigate your site and how your app functions can even help you identify issues you were not aware of.
Glassbox captures user behavior as well as IT performance that your users can’t see. This gives you a complete view of all activity, allowing you to identify the root causes for low conversion or abandonments, and use that information to optimize digital journeys and improve business performance.
Never miss an interaction
Watch playbacks of every session—every click, scroll, tap, pinch, swipe and tilt.
Resolve issues faster
See root causes and pinpoint user frustrations as they happened.
Jump to struggles without having to watch the whole session.
Minimize user frustration
Fast resolution creates happier customers who are more likely to remain loyal.
Enhance the user experience to increase engagement and conversion.
No recreation required
No need to waste time replicating experiences and journeys.
Fix bugs and issues before they become a major problem.
Boost conversion and power business growth.
See where and how to improve design to deliver better customer experiences.
Every user session available on demand
Customer experience analytics
- Session replay informs customer experience analytics software features like automated customer journey mapping which produces a visual map that shows a journey from beginning to end.
Customer support optimization
- Real-time replay analysis (with Glassbox it’s available with just a three-second delay) enables an agent to view the session exactly as it happened on the site or app and quickly find a successful resolution.
- If a problem keeps coming up, call center agents can share that trend with the IT department to get a long-term fix to the problem.
- IT needs to test every element of a site or app before it goes live and then on an ongoing basis to check site usability and troubleshoot problems. In order to prioritize which issues to solve first, they need to be able to understand which performance and availability glitches have the most impact on customer experience and revenues.
- Session replay can provide these answers without the need for error reproduction. By flagging digital performance issues, digital channel performance can be continuously monitored and improved.