By automatically capturing the journey, session replay lets you see everything with your own eyes. No misunderstandings, no confusion and no communication barriers. Just a speedy resolution.
Glassbox captures user behavior as well as IT performance that your users can’t see. This gives you a complete view of all activity, allowing you to identify the root causes for low conversion or abandonments, and use that information to optimize digital journeys and improve business performance.
You can also build custom scoring models that reflect your unique business priorities and workflows to help identify either high-value or problematic experiences.
"With insights into our users behavior, we improved customer experience, engagement and ultimately drove more revenue."
"By understanding the friction points driving conversions, we increased both customer acquisition and their lifetime value"
"With Glassbox, we found the full root cause of the issue, including communication with the server.”
"If I had to choose only one analytics tool for my product, it would be Glassbox without hesitation.”
"We couldn’t imagine better cooperation with a tech partner than the one we have with Glassbox.”
"Glassbox gives us the most accurate view of how our members experience our app and gives us confidence in our UX.”
"With insights into our users’ behavior on different devices, we are delivering best in class experiences on both mobile and web"
View every click, swipe and scroll with session replay