Head of Global Support

Glassbox is looking for Head of  Global Support to join our Global Commercial team.

We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.

We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.

Our customers are the best of the best and include six out of the ten largest global banks, the world’s largest hotel chain, the largest healthcare and the largest telecommunications company in the U.S.

Now is the perfect time to come to Glassbox and help us accelerate our global leadership position!

If you are a dynamic, successful, experienced metrics-driven leader, Glassbox might be a great fit.

Will you join us on this journey?

What You Will Do:

• Lead Global Implementations: Oversee and execute the deployment of our solution across various regions, ensuring timely and successful implementation.
• Provide Technical Support: Manage global technical support operations to ensure high-quality, responsive support for our clients.
• Technical Client Relationship Management: Act as the primary technical contact for key clients, ensuring their needs are met and their satisfaction is maintained.
• Team Leadership: Lead, mentor, and develop diverse Global Services teams fostering a culture of excellence and collaboration.
• Project Management: Create and manage comprehensive project plans, monitor timelines, and coordinate with cross-functional teams to achieve objectives.
• Continuous Improvement:  Identify and implement opportunities to enhance support processes and improve implementation methodologies.

What You Will Need:

• Experience: 8+ years in professional services, technical support, and implementation roles, with a minimum of 3 years in a leadership position.
• Education: Bachelor’s degree in Business, IT, or a related field; a master’s degree is advantageous.
• Skills: Strong leadership abilities, exceptional project management skills, and proven client relationship management capabilities.
• Technical Proficiency: In-depth understanding of enterprise software implementation and support tools.
• Analytical Skills: Strong problem-solving abilities with a data-driven decision-making approach.
• Global Perspective: Experience in a global work environment with cultural awareness and adaptability. Willingness to travel internationally as needed.