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Tabs centred AI

From digital experience analytics to digital experience excellence

Surface more insights with less effort

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Analyze more data

Glassbox puts 100% of digital session data at your fingertips, so it’s easier than ever to discover trends in user behavior, review technical performance and perform real-time, ad hoc and retroactive analysis.

See a complete picture

Glassbox gives teams one shared view of digital experience, making it simple to find and fix issues, seize opportunities and impact conversions. Analyze an individual page or journey or zoom out to see the entire lifetime experience of a specific group or user.

Unify CX efforts

Our digital experience intelligence will quickly become a focal point across your organization. Built-in collaboration tools make it easy for different teams to share information and prioritize resources based on business impact.

A full suite of digital experience intelligence tools

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Mobile App Analytics

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Customer Journey Analysis

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Session Replay

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Interactions Maps

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Funnel Analysis

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Performance Analytics

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Struggle & Error Analysis

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Product Analytics

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Voice of Customer

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Digital Record Keeping

G2's #1 user-friendly digital customer experience analytics tool

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*Based on G2 reviews	4.9	4.5	4.7	4.6
Ease of setup	9.8	8.7	8.5	7.5
Ease of use	9.7	8.4	8.4	8.5
Quality of support	9.7	9.1	9.5	9.4
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You're in good company

Digital innovators around the world are leveraging Glassbox to tap contextual insights, eliminate guesswork and put customer delight on repeat.

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Marriott reduces support requests by 60% through activation & login optimization

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Sainsbury's recovers $200k lost revenue and enhances operational efficiency

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SoFi prevents $9M in potential revenue loss

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Purina optimizes on-site search and product layout increasing engagement

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NBrown increases new accounts by 16%

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Bank Leumi boosts website transactions by 11% with Glassbox

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Air Canada optimizes digital experience with Glassbox

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Glassbox helps us identify a common issue impacting thousands of customers, prioritize and fix it, within seconds.

Catherine Warner

Analyst, Digital VoC Platforms

With Glassbox we’re able to identify not just the struggle but the impact of the struggle. We identified the issue, we quantified it and we fixed it.

Jim Bassett

Head of Site Operations and Product Information, Sainsbury’s Digital

Glassbox gives us the most accurate view of how our members experience our app and gives us confidence in our UX.

Software Development Lead, SoFi

SoFi

With insights into our users behavior, we improved customer experience, engagement and ultimately drove more revenue.

Jill Taylor

Digital Product Lead

By understanding the friction points driving conversions, we increased both customer acquisition and their lifetime value.

Chris Grant

Head of User Experience

We couldn’t imagine better cooperation with a tech partner than the one we have with Glassbox.

Mobile App Product Manager

Bank Leumi

If I had to choose only one analytics tool for my product, it would be Glassbox without hesitation.

Sylvain Robitaille

Senior Customer Experience Analyst

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Travel and hospitality case study

Case study

An E-Commerce Product Team Got Vacation Bookings Back on Track After Seeing an 86% Decrease

White paper

Visualizing the Moments That Matter

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Webinar Ô Çô 17

On-demand webinar

Leveraging Data Transparency for the Perfect Customer Experience

Watch the video

White paper

Digital Customer Journey Mapping in Today’s World

On-demand webinar

4 Steps to Journey Optimization in an Uncertain Economy