Make voice of customer feedback instantly actionable

Access the tour

* Required
Thank you for contacting us. A member of our team will be in touch.

By submitting this form, you consent to Glassbox storing and processing the personal information provided in accordance with our Privacy Policy

Vod digital experience intelligence 2x

Get the power of VoC plus so much more

Understand the voice of the silent

It’s difficult to prioritize issues and opportunities when relatively few customers provide feedback. By understanding the behavior of 100% of your customers, Glassbox ensures you also learn from the voice of the silent majority. Your teams can easily quantify the scale of any issue identified through VoC feedback, allowing you to make accurate decisions.

Voice of customer

Turn feedback into high-impact CX improvements

Glassbox helps you dive deeper into your customers’ experiences by watching a replay of the specific session that prompted feedback. Your team can review everything a user experienced before, during and after leaving feedback, enabling them to swiftly understand and resolve issues or identify new opportunities.

Feedback to improvements 2x

Get more from existing VoC tools

In addition to offering built-in VoC analysis tools, Glassbox seamlessly integrates with your current voice of customer software. The robust digital experience data provided by Glassbox will enrich your customer feedback with vital context, yielding greater insights and improved customer journeys.

Glassbox and voc tools 2x

A one-stop-shop for voice of customer insights and CX optimization

Immediate analysis 2x

Faster experience analysis

Glassbox helps teams quickly identify the root cause and scope of CX issues and complaints using session replay and other analysis tools. It also quantifies the business impact of those issues, so you can prioritize the most impactful fixes.

Intelligent targeting 2x

Intelligent targeting

Proactively target users that Glassbox knows are experiencing struggles. These sophisticated triggers encourage more feedback, improve the quality of feedback, and most importantly, show customers you care about their experience.

Customer cohort analysis 2x

Customer cohort analysis

Compare the journeys of satisfied and dissatisfied customers to learn what leads satisfied users to convert. Correlate journeys with feedback to build a complete view of customer sentiment, rather than relying on survey respondents alone.

Icon voice 2x

Integrated digital analytics and VoC

Link VoC data directly to sessions, struggles, impact and revenue.
Icon time 2x

Experience-driven feedback

Trigger real-time feedback prompts based on the experience of users.
Icon multiple 2x

Multiple feedback types

Prompt visitors with free text, NPS and CSAT feedback requests.
Icon smart 2x

Customizable branding

Customize the VoC interface to blend with the branding of your site or app.
Icon speech 2x

Integrate with VoC tools

Seamlessly integrates with your existing VoC tool.

G2's #1 user-friendly Voice of Customer tool

star
Swipe

Logo glassbox Logo fullstory Logo quantum metric Logo contentsquare

*Based on G2 reviews

4.9
4.5
4.7
4.6

Ease of setup

9.8

8.7

8.5

7.5

Ease of use

9.7

8.4

8.4

8.5

Quality of support

9.7

9.1

9.5

9.4

Watch video demo

You're in good company

Digital innovators around the world are leveraging Glassbox to tap contextual insights, eliminate guesswork and put customer delight on repeat.