Glassbox provides CX and technical insights for web, native mobile or hybrid apps in a single platform. This allows you to understand cross-channel behavior and points of friction.
Plus, you’ll have the flexibility to shift between native, hybrid and web apps or any mobile framework without changing tools or losing data.
Unlike other digital analytics tools, Glassbox eliminates the need to tag individual page elements, events and conversion points. Every element is automatically captured, including both user behaviors and technical events. The result is the most complete picture you can get of what your users experience and why across web and mobile apps.
Simply put, our customers love that Glassbox puts time back in their day by eliminating the tedious task of tag management. Over the course of a year, this can save teams days, weeks or even months of effort, allowing them to focus on higher priority activities.
Glassbox allows you to look retroactively at any session or user cohort and get instant answers, regardless of whether you’d thought to tag related events. What’s more, all session data is available in real time, so you can pinpoint issues as soon as they occur thanks to anomaly detection or triggered alerts.
Taglessly capture all the data you need for analysis and utilise real-time conversion funnels and performance monitoring.
Video-like session replays show you what customers experience–and why–so you can identify and resolve issues faster.
See how crashes, errors and latency affect behavior. Find, prioritize and fix technical issues that may harm customer experience.
Digital innovators around the world are leveraging Glassbox to tap contextual insights, eliminate guesswork and put customer delight on repeat.
