Customer success | Glassbox

We’re here for your success

Our customer success team is dedicated to working with you to make sure Glassbox delivers great outcomes for you and your organization.

 

 

“I appreciate my Business Insights meetings where I partner with Glassbox on the initiatives we want to implement.”

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Partners in creating value

Our customer success team works closely with your IT, business and compliance teams to provide implementation, training and consulting tailored to meet your organization’s needs. Our goal is to ensure you have everything you need to get maximum value from your Glassbox investment.

Dedicated To Success
Security And Compliance At Every Stage

Our holistic approach to customer success supports every step of your journey with Glassbox, from project management, cloud operations and professional services, to training, business insights consulting and support.

Your dedicated customer success manager (CSM) is your champion within Glassbox, working to assemble all the resources you need. Through regular executive business review meetings your CSM provides forward-looking planning to ensure Glassbox aligns with your future business goals.

Security and compliance knowledge run deep within our customer success teams. Our priority is to keep your data and your customers’ data safe. Before you start capturing information from your website or mobile app, we ensure that masking is in place and data retention times have been configured. Trust our team and feel good about every step of your journey with Glassbox.

Dedicated To Success
Dedicated to your success

Our holistic approach to customer success supports every step of your journey with Glassbox, from project management, cloud operations and professional services, to training, business insights consulting and support.

Your dedicated customer success manager (CSM) is your champion within Glassbox, working to assemble all the resources you need. Through regular executive business review meetings your CSM provides forward-looking planning to ensure Glassbox aligns with your future business goals.

Security And Compliance At Every Stage
Security & compliance at every stage

Security and compliance knowledge run deep within our customer success teams. Our priority is to keep your data and your customers’ data safe. Before you start capturing information from your website or mobile app, we ensure that masking is in place and data retention times have been configured. Trust our team and feel good about every step of your journey with Glassbox.

    SOC 2
    SOC 2
    ISO 27001
    ISO 27001
    ISO 27701
    ISO 27701
    HIPAA
    HIPAA
    GLBA
    GLBA
    PCI
    PCI
    CCPA
    CCPA
    GDPR
    GDPR

    What’s your business goal?

    Our personalized professional services, training and consulting engagements are built to help you get the most out of using Glassbox.

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    Professional services

    Our experts will work with you to implement and configure the Glassbox solution to your specifications, whether your deployment is in the cloud, on-premises or in a hybrid environment. Your dedicated project manager will ensure your deployment is completed quickly and thoroughly for web, mobile or both.

    Ongoing consulting

    Enjoy regular business reviews with your dedicated customer success manager. Engage with our Business Insights team to achieve your business goals and drive ROI. Augment your customer experience efforts by taking advantage of the know-how of our experts.
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    Bank Leumi saw ROI with Glassbox for mobile apps in just 8 weeks

    "We couldn’t imagine better cooperation with a tech partner than the one we have with Glassbox.”
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    SoFi improves digital journey for big revenue impact

    "Glassbox gives us the most accurate view of how our members experience our app and gives us confidence in our UX.”
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    Air Canada removes friction from the online reservation process

    "If I had to choose only one analytics tool for my product, it would be Glassbox without hesitation.”
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    BetVictor supports and protects customers with Glassbox

    "Because Glassbox doesn’t require tags, it needs minimal effort from us so we can focus on our customers.”
    Kay Fenemore
    Head of Customer Service

    Customer support

    Access our growing Knowledge Center, or get in touch and let us know how we can help.

    Toll-free number: +1 855 445 2772
    support@glassbox.com

    Access the Knowledge Center