Senior Manager, Customer Demand Marketing

Glassbox is looking for a senior Manager, Customer Demand Marketing, to join our global Marketing team.

We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences. 

We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world. 

Our customers are the best of the best and include six out of the ten largest global banks, the world’s largest hotel chain, the largest healthcare and the largest telecommunications company in the U.S.

Now is the perfect time to come to Glassbox and help us accelerate our global leadership position!

If you are a dynamic, successful, experienced metrics-driven leader, Glassbox might be a great fit.

Will you join us on this journey?

• Develop and scale global customer marketing initiatives, providing additional marketing touchpoints as needed, and serving as the coordinator of region-specific efforts
• Drive multi-media customer stories, references, and quotes
• Collaborate with Sales and Customer Success teams to develop targeted marketing programs and initiatives that drive customer upsell, expansion, and retention
• Collaborate with our Sales, Product Marketing, and C-level leadership to create a library of case studies, testimonials, videos, blogs, webinars, etc., showcasing the customer's thought leadership and Glassbox’s value and outcomes
• Collaborate with the global sales and marketing teams to understand customer marketing segmentation strategies and gaps
• Coordinate third-party customer validation for product and partnership announcements and manage customer participation in PR and AR opportunities
• Utilize data-driven insights to identify and understand customer behavior, preferences, and needs
• Monitor and analyze marketing campaign performance metrics and KPIs, providing actionable insights and recommendations for optimization and continuous improvement
• Drive innovative customer marketing efforts, always leveraging industry best practices

• 7+ years of B2B SaaS experience as a lifecycle, demand, or customer marketing manager
• Strong knowledge of customer marketing tactics and best practices
• Track record of success in delivering pipeline and revenue outcomes
• Strong track record in bootstrapping and scaling customer advocacy and reference programs, particularly in an enterprise context
• Demonstrated ability to build and nurture enduring relationships with enterprise customers, from practitioners to leadership/executives
• Prior experience working with sales and customer success organizations
• Self-starter with the ability to use data and industry insights to make strategic decisions
• Outstanding communicator and thinker
• Experience with Salesforce and Marketo is a strong plus